Customer Service Representative

21 hours ago

Mount Vernon, New York, United States Dual Fuel Corp Full time

Dual Fuel is an integrated energy services company that provides heating controls, boiler monitoring and emergency service to residential and commercial buildings in the New York City metropolitan area.

We are currently recruiting a Customer Service Representative to join our team. During your career at Dual Fuel you will have the chance to engage in a fulfilling career and work with some of the best and brightest in the NYC mechanical industry. You will also have the opportunity to work on exciting projects that deliver comfort and energy savings to NYC real estate owners.

Responsibilities include:

● Receive service calls via phone and email.

● Schedule emergency service work with customers/property superintendents.

● Follow up with customers after work performed to ensure customer satisfaction.

● Procure equipment quotes from plumbing and heating supply houses.

● Prepare equipment repair estimates for customers.

● Review service notes of heating technicians and add clarity when necessary.

● Prepare service invoices for billing.

● Draft service agreements for new customers.

● Complete boiler compliance worksheets.

● Maintain and update customer compliance records.

● Handle LL87 paperwork and closeout documents.

● Draft Local Law compliance proposals.

Required Qualifications:

  • Must be a quick learner.
  • Must have excellent communication skills
  • Must be passionate about customer service.
  • Must be able to work independently.

Preferred Experience:

  • HVAC experience
  • Sales experience
  • Dispatching experience
  • BuildOps expereince

Company Info:

Dual Fuel is a NYC & Westchester Licensed Master Plumber and General Contractor that provides oil to gas conversions, combined heat and power systems (CHP), boiler installations, building re-pipes, heating controls, boiler monitoring, energy supply, energy efficiency retrofits and emergency service to residential and commercial buildings. Dual Fuel is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $60, $75,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Experience:

  • HVAC office: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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