Epic Go-Live Call Command Center Agents

1 week ago

Santa Clarita, California, United States Med Tech Solutions Full time

Description
Position Summary:
Stoltenberg Consulting is currently seeking well-rounded Epic personnel with experience in several areas of Epic support for a two-week remote go-live engagement. No build work is required, but agents must possess the ability to answer workflow how-to questions from hospital end users.

The go-live focuses on aligning a client's newly acquired hospital and its end users with the parent health system. The top five modules and/or applications eliciting a majority of the health system's current enduser calls are Epic Ambulatory, AND PB / Cadence/ Prelude for both on site and remote support

Requirements
Key Responsibilities:

  • Answer and manage calls from end users.
  • Provide go-live support to end users on a variety of Epic issues, escalating to support teams as necessary. Identify, research, and resolve Epic application issues.
  • Document, track, and monitor problems to ensure timely resolution.
  • Exhibit excellent written and verbal communication skills.
  • Be able to work under pressure.
  • Display multitasking and time-management skills, with the ability to prioritize tasks.
  • Maintain professionalism in all team and client communication and interactions — both written and verbal.
  • Exhibit strong customer service skills and the ability to troubleshoot and solve problems.
  • Display a desire to exceed expectations with every end-user interaction.

Support Shift Details

  • The go live is scheduled for June

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