Account Director

Job Title: Account Director, Verizon

Reports To: Vice President, Engineering

Wage Type: Salary (Exempt)

We will determine pay rate based on skills and experience in relation to the function of the role, as well as equity to employees in the same or similar roles.

Job Summary:

The CES Verizon Account Director is responsible for the Verizon business with CES. They shall

be accountable for the operational stability of the relationship as well as assisting in the growth

of the relationship. CES is largest of the four Verizon national SMART vendors and performs

more mount analysis than all other SMART vendors combined. In addition, CES performs tower

engineering, A&E, design build solutions and manages the maintenance and condition

assessment program at a national level. The role involves accountability to ensure that projects,

tasks, and teams are effectively coordinated, operational goals are met, and service delivery is

efficient and cost-effective.

The Account Director ensures smooth execution of engineering projects while maintaining standards of quality, safety, and regulatory compliance. The Director serves at the single point of contact for a designated national customer, as well as serves as the

default facilitator for the subject matter expert(s) with respect to national standards (NSTD444, 446 & 447) by the customer. This position also manages a collection of project managers and coordinators (10 plus) who are direct liaisons between customers with respect to communication

and delivery of services.

Job Responsibilities (Including, but not limited to):

• Primary liaison for Verizon, directing and managing all Congruex interaction with Verizon

wireless, executing within SLAs and in compliance with standards.

• Manage resource allocation, risk management and reporting, within Congruex' budget.
• Coordinate cross-functional teams, including engineering, to ensure timely and

successful program execution.

• Understand the Verizon NSTD444, 446 & 447 Standards and its relationship with the

Verizon SESC, TIA, IBC, FAA, FCC, OET, and the tower co relationships that apply.

• Provide executive-level reporting to both Verizon and Congruex management personnel
• Participate, present in Verizon corporate level calls and meetings with Verizon

management

• Understand the SMART program requirements and escalation process for complex

traditional and non-traditional structures, mapping issues, PMI issues, and field issues

• Track program performance using appropriate systems and metrics, ensuring KPIs and

SLAs are met, including TES' tools ("EPM") and Verizon tools ("FUZE")

• Attend and participate in weekly/biweekly/monthly calls related to the program (capacity

discussions, conformance discussions, tool enhancement discussions)

• Track performance and identify program risks and communicate in a timely manner to

Verizon corporate and Congruex VP.

• Ability to engage and/or lead discussions with the PSTV consortium as needed to

ensure consistency is maintained with the program

• Ability to maintain and communicate changes to the 444, 446 & 447 programs, including

but not limited to scope of work for services, execution requirements and expectations

• Conduct regular status meetings with customer and internal teams, providing clear

updates and gathering feedback.

• Ability to coordinate and plan for quarterly in-person meetings with Verizon at the

market, regional and corporate levels

• Develop plans for advancing the market share with Verizon. Currently CES is the largest

producer and there are significant growth opportunities within existing assigned Verizon

markets and markets that CES is not assigned to.

• Drive and advance the patented solutions for use by Verizon on its structures and the

structures of the Verizon Tower co partners such as ATC, SBA, Crown, Vertical Bridge,

USCC and others.

Required Skills & Qualifications:

• Communication and Client Management: Strong interpersonal and communication

skills to work with clients, senior management, and external stakeholders. This is a focal

area it is essential

• Telecom Engineering Knowledge: A solid understanding of telecom systems,

infrastructure, and technologies.

• Project Management: Expertise in managing engineering projects, including creating

and maintaining schedules, budgeting, and resource allocation.

• Leadership and Team Management: Strong leadership and people management skills

to effectively lead cross-functional teams, including engineers, technicians, and

contractors.

• Operational Efficiency: Ability to streamline operations, optimize resource use, and

improve the overall efficiency of telecom engineering projects.

• Problem-Solving and Decision-Making: Strong critical thinking skills to identify issues,

analyze them, and implement effective solutions quickly.

• Regulatory and Safety Knowledge: Familiarity with industry regulations, safety

standards, and quality assurance protocols, particularly for telecom infrastructure and

engineering projects.

• Vendor and Contract Management: Experience managing vendors, negotiating

contracts, and ensuring the timely delivery of services and materials.

• Data Analysis and Reporting: Proficiency in data analysis and reporting to track

project progress, identify trends, and support data-driven decision-making.

Desired Skills & Qualifications:

• Relationship management experience (government/city officials, clients, etc.) preferred.
• Business, civil/and or telecommunications construction background preferred.
• Bachelor's or master's degree in business, science, technology, engineering or

mathematics preferred.

• PMP certification preferred.

Physical Demands:

• Extended periods sitting at a desk and working on a computer.
• Must be able to occasionally lift up to 15 pounds (e.g., office supplies, packages).
• Regular use of hands and fingers to operate computers, printers, and other office

equipment.

• Visual acuity required for reading documents and computer screens.

Work Environment:

• Standard office setting with controlled climate.
• Noise level is generally low to moderate (e.g., printers, phone calls, conversations).
• May require occasional travel for meetings, training, or other business-related activities.

All requirements are subject to possible modification to reasonably accommodate individuals

with disabilities. This job description in no way states or implies that these are the only duties to be performed by

the employee occupying this position. Employees will be required to follow any other job-related

instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To

perform this job successfully, the incumbent will possess the abilities or aptitudes to perform

each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.