Sr. Director, Partner Operations

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Docusign is looking for a Sr. Director, Partner Operations & Insights to play a pivotal role in scaling our partnerships ecosystem, driving incremental revenue, and shaping the future of our go-to-market strategy. You'll report directly to the VP of Sales and Partners' Strategy and Operations and work closely with the GVP of Docusign's Partners. In this high-impact role, you'll be responsible for identifying, designing, and leading transformational initiatives that enable incremental global partnership growth.

As a leader, you'll guide a team of GTM strategy and operations professionals who empower our partnerships business through analytical insights and robust cross-functional collaborations. Your team will work closely with leaders in Sales, Marketing, Finance, HR, and other key areas.

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Why should you be excited about this role? You enjoy leading change in a business and seeing fast results. You understand the value of partners and enjoy engaging with cross-functional teams to drive alignment and growth. You have high aspirations and you are excited to scale a business fast.

This position is a people manager role reporting to the Group Vice President, GTM Strategy & Operations.

Responsibility

• Lead the development and launch of our global partnership strategy, collaborating with regional partnership and sales leaders

• Spearhead global strategic initiatives, fostering alignment across the partnership and sales organizations

• Design and implement a robust operational cadence to review and guide the global partnerships business, including forecasting, business reviews and planning rhythm

• Partner with our IT team to implement channel strategy, enhance data and reporting capabilities, streamline workflows, and establish overall operational governance for the program

• Leverage data to analyze partnership performance, identify growth opportunities, and drive revenue

• Become the go-to expert for all partner types you support, including Resell & Distribution, Strategic Alliances, GSIs, SIs & Services, CSPs, and ISVs

• Collaborate across the broader go-to-market team and leadership to drive business forward

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 15+ years of experience in management consulting, investment banking, GTM strategy or corporate analytical roles
• 5+ years of experience in channel sales, partner programs or channel marketing roles
• BA/BS degree or equivalent work experience

Preferred

• MBA
• A thorough understanding end-to-end go-to-market strategies
• Well-developed ability to bring structured thinking into highly ambiguous and open-ended problem situations, then strive to consensus
• Experience in data analysis. Problem solver and self-motivated
• A strong understanding of SaaS business models and go-to-market principles
• Effective, clear, and concise verbal and written communication skills
• Flexible and comfortable with working in a fast-paced environment
• High degree of intellectual curiosity

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $202, $327,625.00 base salary

Illinois: $193, $272,750.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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