Front Desk Associate

7 days ago

San Francisco, California, United States Mathnasium (ID: 2414601) Full time $40,000 - $60,000 per year

Benefits:

  • 401(k)
  • Flexible schedule
  • Opportunity for advancement

Position Overview

The Front Desk Associate serves as the first point of contact for families at Mathnasium. This role is responsible for creating a welcoming and organized environment while managing administrative and customer service tasks that keep the center running smoothly. The associate supports scheduling, communication, and front desk operations, allowing instructors and directors to focus on instruction and parent engagement.

Key Responsibilities

Customer Service & Communication

  • Greet students and families warmly as they arrive and depart.
  • Answer phone calls, emails, and text messages promptly and professionally.
  • Assist with scheduling, rescheduling, and cancellations.
  • Provide information about Mathnasium programs to walk-ins and inquiries.

Administrative Duties

  • Manage student check-in and check-out at the front desk.
  • Maintain accurate attendance and scheduling records in Radius (or similar CRM).
  • Process payments and assist families with billing questions.
  • Support completion of enrollment paperwork and digital forms.
  • Keep the reception area neat, organized, and welcoming.

Operational Support

  • Assist the Center Director with lead follow-ups and parent reminders.
  • Organize and restock materials for instructors (binders, worksheets, manipulatives).
  • Track supplies and alert leadership when reordering is needed.
  • Support coordination of local events such as Math Nights and community fairs.

Skills & Qualifications

  • Friendly, approachable personality with excellent communication skills.
  • Strong organizational abilities and attention to detail.
  • Comfortable handling multiple tasks in a fast-paced environment.
  • Experience in customer service, front desk, or office administration preferred.
  • Basic math comfort a plus (not required).

Schedule & Compensation

  • Part-time: 15–25 hours per week, primarily during afternoons, evenings, and some weekends.
  • Compensation: $18–$24/hour, depending on experience and location

Mathnasium locations are independently owned and operated by franchisees of Mathnasium Center Licensing, LLC ("Mathnasium"). Franchisees are independent business people and not employed by Mathnasium. Thus, each franchisee and each franchisee center is unique and the franchisee is alone responsible for all employment matters in their center. If you are hired to work at a center, the franchisee will be your employer, not Mathnasium.

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