Gate Clerk

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Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. 
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Parsec, LLC, a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of contract intermodal management services throughout North America. Parsec's experienced management team, with its state-of-the art equipment provides solutions to its customers resulting in proven efficiencies and savings. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity.

Duties:
Gate Operations:
- Greet and direct incoming and outgoing trucks, verifying necessary documentation and ensuring compliance with terminal rules and regulations.
- Accurately record and update truck and container information in the terminal's computer system.
- Issue gate passes, permits, and other required documentation to authorized personnel.
- Coordinate with security personnel to ensure the safety and security of the terminal premises.

Documentation and Recordkeeping:
- Collect and review shipping documents, such as bills of lading, delivery orders, and customs paperwork, to ensure accuracy and completeness.
- Enter data from shipping documents into the terminal's computer system accurately and efficiently.
- Maintain organized and up-to-date records of truck and container movements, permits, and other relevant documentation.
- Generate reports on gate activities, truck turn times, and any other requested metrics.

Communication and Coordination:
- Communicate effectively with truck drivers, customers, and other terminal personnel to facilitate smooth and efficient operations.
- Coordinate with yard personnel to ensure the availability and proper placement of containers for loading and unloading.
- Collaborate with customer service representatives to address customer inquiries, resolve issues, and provide timely updates.
- Assist in coordinating with external stakeholders, including rail carriers, trucking companies, and regulatory authorities.

Safety and Compliance:
- Enforce safety protocols and regulations within the gate area, ensuring compliance by all personnel and visitors.
- Monitor and report any security concerns, damages, or safety hazards to the appropriate personnel.
- Stay updated on industry regulations and best practices related to intermodal rail terminal operations.
- Assist in conducting safety and security training for terminal staff and contractors, as required.

Customer Service:
- Provide exceptional customer service to truck drivers, ensuring a positive experience during their interactions with the terminal.
- Address and resolve customer concerns or complaints promptly and professionally.
- Assist customers in locating containers and providing necessary information or assistance.

Qualifications:

- Valid Driver's license
- Previous experience as a gate clerk or in a similar role within the intermodal rail or logistics industry is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy in data entry and recordkeeping.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in using computer systems and data entry software.
- Basic knowledge of transportation and logistics operations.
- Familiarity with relevant safety and security regulations.
- Ability to work independently as well as in a team environment.

Note: This job description provides a general overview of the responsibilities and qualifications typically associated with the Gate Clerk role at Parsec, Inc.

Actual job duties may vary based on the specific needs of the company and terminal.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance