Senior DevOps Engineer

OtherSide Entertainment is an independent game studio with offices in Concord, MA, and remote staff throughout North America. Our mission is to create deeply immersive games that draw players into richly imagined worlds; games that empower players to choose their own play-style, making their experience unique and personal; games that encourage players to team up with their friends and weave their own shared narrative; the kind of games that are powered by our players' vision as much as our own. Together, we aim to evolve the "player-authored" tradition of Ultima Underworld, System Shock, Thief, and Deus Ex – all games developed by the company's founders, Paul Neurath and Warren Spector.

As a seasoned DevOps engineer you're capable of transforming product and design expectations into the systems and plans for major initiatives. At OtherSide, you will be a key player in developing the means by which we achieve our immersive sim multi-platform build, test, and deployment success. You'll develop and maintain CI/CD infrastructure and pipelines for our games, as well as provide backend monitoring, observability, and the runbooks necessary to achieve a high level of site reliability.

You may be a strong IC, leading by example and mentoring developers, but you may also find yourself splitting your time between hands-on development and directly mentoring a small team of developers and external partners.

The company is proud to have crafted a unique culture that values smaller teams and celebrates open collaboration. This position will report to the Director of Engineering, who will partner with you on your personal development and career goals at OtherSide and beyond.

Manage complex cloud-based architectures using AWS services like EC2, Lambda, RDS, S3, EFS, and VPC to support scalable, high-performance game development workflows.

Implement test automation and ensure pipeline efficiency across platforms.

Develop and enforce best practices for configuration management, infrastructure as code (IaC), and version control.

Define SLAs, SLOs and SLIs, runbooks, and other monitoring and incident response patterns, including automation and notifications.

Ensure OSE's CI/CD cloud infrastructure is scalable, reliable, performant, and secure.

Work with game teams to build-out, maintain, and evolve the company's build, test, and deployment systems and pipelines (CI/CD and test automation).

Architect and optimize continuous integration and deployment pipelines for building, testing, and deploying PC/console games using Jenkins, Git, and Perforce.

Design and implement custom metrics and dashboards to monitor performance, availability, and reliability of game servers, CI/CD pipelines, and backend services, ensuring operational transparency and actionable insights.

Profile and optimize system resource usage (CPU, memory, disk I/O, and network) for both game servers and CI/CD systems, ensuring efficient resource allocation and minimizing bottlenecks in the pipeline and production environments.

Implement log aggregation and analysis systems using AWS CloudWatch Logs to centralize logs across services, making troubleshooting and incident response efficient.

Beyond gathering functional requirements, work diligently to surface quality attributes and other non functional specifications.

Develop and maintain concise software and technical design documents.

Work well as part of a collaborative and flexible team.

Stay up-to-date with industry trends and emerging technologies in DevOps and gaming, recommending improvements to enhance our development processes.

3+ years developing build systems and pipelines for PC/console games in a professional environment.

6+ years as a software development professional.

2+ years of AWS cloud services experience.

Strong problem-solving skills, particularly in high-pressure, real-time gaming environments.

Excellent written/verbal communications skills.

Proficient in pipeline design, management, and optimization.

Expertise in Jenkins as both a build tool and a CI/CD orchestrator.

Solid experience with AWS Elastic Container Service (or Kubernetes) and Docker.

Solid experience with Terraform or CloudFormation for provisioning AWS resources and infrastructure automation.

Skilled in setting up server and backend monitoring solutions, runbooks, and multiplayer load tests (AWS System Manager/CloudWatch, DataDog, PagerDuty).

Experience with PagerDuty or other escalation notification systems.

Have implemented and maintained site reliability runbooks, SLAs, SLIs, and SLOs

Some familiarity with TeamCity and Unreal Engine's Horde.

Pro Git source control/repository admin skills.

Solid Perforce admin skills.

Great scripting abilities (Linux Shell, and/or Powershell)

BS in CS, Math, Physics, or equivalent experience.

AWS Certified DevOps Engineer, Professional.

DevSecOps/security experience.

Experience with data analytics platforms (Databricks, Snowflake)

Experience with relational databases (PostgreSQL), NoSQL databases, and caching technologies (Redis).

Background with APIs and middleware (REST, GraphQL, ).

Some stateless or server programming experience (AWS Lambda).

Familiarity with Unreal Engine multiplayer game hosting.

You enjoy video games

This is a full-time, remote working role, with competitive compensation and a full suite of benefits available anywhere in the United States. All team members may be asked to occasionally travel for key meetings, as part of their job responsibilities.

At OtherSide Entertainment, we know our success depends on our people. Just as our mission is oriented around empowering our players, we open our doors to all kinds of candidates. Our development process and players benefit from a variety of points of view, united by a shared passion for making fun and engaging experiences. If you don't hit every one of our bullets, unless otherwise noted, feel free to still submit an application if you too resonate with our mission. If you require any accommodations to ensure an equitable interviewing experience please let us know

A Warning About Job Scams - We hate that we have to say it, but there are always bad actors trying to take advantage of people. We've become aware that there are scammers impersonating us with job interview messages. Please keep diligent and know that we will never have you download anything for an interview (We use Teamtailor, which is a SaaS product) and not Telegram or other message services. We also will not ever ask you for money, for you to buy your own equipment, or that you travel somewhere for an interview and we will reimburse you. When in doubt, please feel free to message the recruiter listed for each role on LinkedIn, or our CPO Juliette ) about the legitimacy of any messages.