Project Manager

3 days ago

Bessemer, Alabama, United States Royston Plant Full time

Job Title: Project Manager/Customer Service Representative

Join our dynamic team as a Project Manager /Customer Service Representative, where you will be the critical link between our clients and internal departments. This dual-focus role is essential for ensuring a seamless client experience, from initial order processing to project completion, and for driving successful outcomes in alignment with our business goals.

Southern CaseArts is the foremost manufacturer of innovative refrigeration units for a variety of food retailer segments, primarily grocery and convenience stores. The company's customer-driven, cutting-edge designs and quality engineering result in merchandising solutions that lead to compelling shopping experiences and increased sales. Our focus on teamwork ensures that each of our specialty merchandisers meets both the customer's requirements and our exacting standards.

Position Summary (major areas of contribution): The PM/CSR is responsible for and not limited to daily communication with new and existing customers by processing sales orders for Royston- Southern CaseArts products, along with providing exceptional customer service.

Key Responsibilities

  • Manage the full sales order lifecycle, from processing new and existing customer orders to final delivery.
  • Provide exceptional customer service by serving as the primary point of contact in house for clients, addressing inquiries, and resolving issues promptly.
  • Coordinate and collaborate closely with the Sales Team to support customer accounts and ensure alignment on project objectives and client expectations.
  • Liaise with cross-functional teams, including Finance, Engineering, Planning, and Shipping, to disseminate critical information and ensure project requirements are met.

Skills

  • Possess strong organizational skills and time management
  • Excellent verbal and written skills, active listening, and email etiquette
  • Dependability, strong attitude, and sense of urgency
  • Demonstrate resilience and composure, remaining calm and professional in the face of pressure or unexpected changes
  • Ability to work with cross-functional teams to accomplish goals
  • Comfortable with customers via video and /or written communication as required
  • Professionally handle incoming request from customers to ensure that issues are resolved both promptly and thoroughly
  • Ability to navigate customer web portals for order processing and management.

 Minimum Qualifications / Skills:

  • Must have experience with Microsoft Office Applications:  Excel, Word, Outlook, and MS Teams.
  • Bachelor's degree or 4 years' experience in a Customer Service, Inside Sales or Project Management role preferred
  • Manufacturing and or Refrigeration experience a plus but not required

  • Manager Telecom

    2 weeks ago

    Bessemer, Alabama, United States Ervin Cable Construction, LLC Full time

    Discover a more connected careerA successful Telecom Manager shall be responsible for management of assigned telecom construction segments (splicing); ensure safety, quality, timeliness, and financial expectations are met for all scopes of work; coordinate construction scheduling and associated activities, while acting as a liaison to Project Management...

  • Customer Service Manager

    2 weeks ago

    Bessemer, Alabama, United States Royal Switchgear Manufacturing Full time

    CUSTOMER SERVICE MANAGER, Royal Switchgear Manufacturing CompanyTake your next career step at Royal Switchgear Manufacturing Company with a US based team that is developing responsive solutions for an evolving grid.RSMC is a leader in engineering, designing, and manufacturing critical componentry for electrical substations and the broader grid. Our pride...

  • Heavy Equipment Operator

    1 week ago

    Bessemer, Alabama, United States Vensure Employer Solutions Full time

    Position SummaryThe Heavy Equipment Operator - plays a crucial role in the construction and maintenance of utility infrastructure, ensuring that essential services are delivered efficiently and safely. This position involves operating various heavy machinery, such as excavators, bulldozers, and backhoes, to perform tasks related to the installation and...

  • Heavy Equipment Operator

    7 days ago

    Bessemer, Alabama, United States MatrixOneSource Full time

    Position SummaryThe Heavy Equipment Operator - plays a crucial role in the construction and maintenance of utility infrastructure, ensuring that essential services are delivered efficiently and safely. This position involves operating various heavy machinery, such as excavators, bulldozers, and backhoes, to perform tasks related to the installation and...

  • Wetout Quality Engineer Trainer

    2 weeks ago

    Bessemer, Alabama, United States Azuria Water Solutions Full time

    Insituform Technologies, LLC is seeking an experienced Wetout Quality Engineer Trainer.Insituform Technologies, LLC, a subsidiary of Azuria Corporation, is a leading worldwide provider of highly specialized cured-in-place pipe (CIPP) and other technologies and services for the rehabilitation of pipeline systems. Insituform's businesses consist of sewer,...

  • Retail Merchandiser

    2 weeks ago

    Bessemer, Alabama, United States CROSSMARK Full time

    Company Description CROSSMARK is a leading sales and marketing services company in the consumer goods industry that expertly guides our clients along "The Way to Market" by delivering growth solutions with exceptional service. Our expertise spans the grocery, mass, club, drug, convenience store, and home improvement channels among others, and our solutions...

  • Mechanical Technician

    2 weeks ago

    Bessemer, Alabama, United States US Tsubaki Industrial Full time

    The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in...

  • SALY Engr Wood Manufacturer

    1 day ago

    Bessemer, Alabama, United States 84 Lumber Full time

    OverviewThis position will produce market-ready Engineered Wood product designs that work and meet or exceed local building codes and 84 Lumber design standards.Ability to read, interpret, and comprehend all architectural and structural plansMust understand construction concepts, load development, and be able to size all structural membersProduce design work...

  • Climber with Crane Trimming Experience

    1 week ago

    Bessemer, Alabama, United States Grays Tree Service Full time

    Grays Tree Service is a well-established leader in professional tree care, serving Central Alabama with a reputation for safety, precision, and expert craftsmanship. As part of a dedicated and skilled team, the Climber with Crane Trimming Experience will play a vital role in performing technical tree work, including pruning, trimming, and complex removals....

  • Sup, Field Ops

    3 days ago

    Bessemer, Alabama, United States Spire Full time

    Company OverviewAt Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to...