Specialist

Overview
Brief Description

• This part-time role requires availability to work mornings, afternoons, and evenings **
• Weekends and Holidays also required **

Who We Are
At the Farmacy we value genuine connection, openness, and respect for people and the plant above all else. We place the highest value on integrity, compassion, and being real with each other and our customers. If you:

…are excited about cannabis as a plant with a wide variety of recreational, medicinal, social and other applications

…excel at providing respectful, professional customer care

…are highly motivated to learn new things and expand your comfort zone

…love to work together with a team to feel like you've made someone's day

…hustle hard and laugh harder

Then you might be the person we're looking for. We work hard, we play hard, and we're serious about offering a discreet shopping experience that prioritizes our customers' needs and desires with empathy and without judgment.

Job Summary
We are looking for people who prioritize exemplary customer service, precision in all aspects of the retail process, and do it all with a sense of humor. Applicants should be professional, reliable and well-spoken.

Essential to this position is a personal interest in building a working anecdotal understanding of cannabis, its effects on the body and dosages, as well as specialized brand knowledge. A basic working knowledge of cannabis is required; industry experience is a plus.

Responsibilities And Duties

• Deliver a positive, friendly experience by engaging the customer through conversation and exceptional service.
• Enhance the store environment and atmosphere by focusing on customer interactions over tasks.
• Must have the drive to interact closely with customers, listening to and educating customers about cannabis. Necessary willingness to discuss general health topics with individuals, while respecting their opinions and choices.
• Actively engages the customer and takes ownership of each interaction, showing compassion and understanding while facilitating a successful purchase/transaction.
• Willingness to listen to customer experiences, preferences, and needs; translating these conversations into appropriate suggestions and aligned purchasing options directed towards individual consumer needs.
• Instruct customers on the potential and expected affects as well as possible side-effects and generally explain the information on product packaging and supplementary information.
• Share and communicate necessary information and changes with fellow employees and management to ensure an open and graceful workspace. Understanding and following strict local, state, and federal guidelines to ensure complete implementation through our work practices.
• Specialists regularly stand and work on their feet for long hours, bending and reaching for the entirety of their shift; assisting and ringing-up customers, fulfilling orders, stocking shelves, counting cash, maintaining the facilities and displays.
• Applicants must also be good with numbers and someone who takes pride in their count being correct, experienced with cash handling procedures, inventory, and order fulfillment.
• Ensure compliance with all DCC, State and City regulations.
• Ensure compliance with Company emergency and safety procedures to protect employees and customers from accidents and incidents.
• Specialists maintain regulations and procedures concerning quality control, security of grounds and products, and appropriate waste disposal.
• May be asked to keep records and other administrative tasks as assigned.
• Assists team to uphold company customer service standards
• Assumes other duties assigned by supervisor.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are a requirement of the employee for this job.
• Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications And Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
.

• B.A. preferred, but experience is paramount.
• Qualified candidates should have a minimum of 1-year experience in customer service in a retail environment.
• Bilingual Spanish preferred.
• Experience working in a highly regulated business is desirable.
• Must be good with numbers and experienced with cash handling procedures, inventory, and order fulfillment.
• Use sound judgment when making decisions.
• Exhibit strong leadership skills amongst peers and have confidence communicating at the store level.
• Uphold excellent customer service skills and a service orientated culture.
• Achieve statistical results (sales, shrinkage).
• Must pass a federal background check via Live scan in certain markets.
• Previous cannabis experience preferred.
• Regular attendance and punctuality are essential.
• Must be 21+ years old

Work Environment

• This job operates in a professional cannabis store environment.
• This role routinely uses standard office and store equipment such as computers, phones, printers, POS.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee regularly stands and works on their feet for long hours, bending and reaching for the entirety of their shift; assisting and ringing-up customers, fulfilling orders, stocking shelves, counting cash, maintaining the facilities and displays.
• While performing the duties of this job the employee is regularly required to see, talk, and hear.
• While performing the duties of this job the employee is frequently required to stand, walk, use hands or feet, reach with hands and arms, and required to lift a min of 50lbs.

Position Type And Expected Hours Of Work

• This is a part time non-exempt hourly position which reports to store leadership.
• This position can require work on early mornings, late nights, weekends, and holidays.

Travel

• This position may require you to travel to corporate offices as well as other store locations for training, learning and development.

AAP/EEO Statement
Farmacy Santa Ana/Glass House Brands provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.