Dental - Front Desk coordinator & receptionist

1 week ago

Renton, Washington, United States Kevin Kay DDS Full time $40,000 - $70,000 per year

Position Summary

The Front Desk Coordinator is the first point of contact for our patients and plays a vital role in ensuring an exceptional patient experience. This position manages the daily flow of the front office, from scheduling and patient check-in/out to insurance coordination and administrative support. The ideal candidate is organized, friendly, detail-oriented, and able to balance a high volume of patient interactions with professionalism and care.

Key ResponsibilitiesPatient Experience & Communication

  • Welcome patients warmly and ensure they feel comfortable and informed throughout their visit.
  • Answer phone calls, emails, and texts promptly with professionalism and empathy.
  • Manage patient check-in and check-out processes efficiently.
  • Confirm, reschedule, and follow up on appointments to maintain optimal scheduling.

Scheduling & Coordination

  • Maintain the daily and weekly provider schedules to ensure maximum productivity.
  • Coordinate with clinical staff to manage chair flow and minimize downtime.
  • Follow up on unscheduled treatment and recall appointments.

Insurance & Financial Administration

  • Verify patient insurance eligibility and benefits prior to appointments.
  • Accurately enter and update patient insurance information in the system.
  • Collect co-pays and balances, process payments, and maintain accurate records.
  • Communicate treatment plan costs and payment options to patients clearly and confidently.

Administrative & Compliance

  • Maintain accurate and up-to-date patient records and documentation.
  • Follow HIPAA guidelines for patient confidentiality.
  • Assist with daily end-of-day reconciliation and reporting.
  • Support office communication, supply orders, and coordination with vendors as needed.

Desired Qualifications

  • Minimum 2 years of dental front office experience (mandatory).
  • Proficiency with Dentrix or similar dental management software (mandatory).
  • Ability and willingness to assist in the back office (e.g., seating patients, sterilization, setup/cleanup) when another staff member is away.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Comfort with technology, digital forms, and online scheduling systems.
  • Positive attitude, professionalism, and a patient-centered approach.

Compensation & Benefits

  • Competitive hourly pay (commensurate with experience).
  • Dental benefits for employees and family.
  • Paid holidays and PTO.
  • Opportunities for professional growth and continuing education.

About Renton Dental Studio

Renton Dental Studio is a modern, patient-focused dental practice located in Renton, WA. Led by Dr. Nisreen Malik, our team is committed to delivering comprehensive, high-quality care in a warm, welcoming environment. We value teamwork, compassion, and excellence in everything we do.

Job Type: Full-time

Pay: $ $29.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Free parking
  • Paid sick time
  • Paid time off

Work Location: In person

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