Technical Service Manager

1 week ago

Lebanon, Ohio, United States Flint Group Full time

Location:
Lebanon, OH, US, 45036

Job Title: Technical Service Manager

Technical Service Manager

Key Responsibilities:

  • Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.

  • Oversee on site troubleshooting, ink optimization, and product performance evaluations.

  • Coordinate and lead press trials, product introductions, and technical audits at customer facilities.

  • Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.

  • Develop and implement technical service strategies that support customer retention, growth, and innovation.

  • Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.

  • Provide guidance and mentorship to technical representatives or field service personnel, where applicable.

  • Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.

  • Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Qualifications:

  • Education: Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.
  • Experience:
    • 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
  • Proven experience with water based and solvent based inks and coatings used in flexible packaging.
  • Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
  • Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
  • Skilled in color matching, print troubleshooting, and print defect analysis.
  • Effective communicator with excellent customer service and cross functional collaboration skills.
  • Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.

Preferred Skills:

  • Experience with color management systems (e.g., X-Rite).
  • Understanding of lamination, coating, and post print converting processes.
  • Familiarity with VOC compliance, safety protocols, and system regulations.

Nearest Major Market: Cincinnati

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