Shelter Support Specialist

5 days ago

Birmingham, Alabama, United States YWCA Full time

YWCA Central Alabama is a non-profit organization dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. YWCA Central Alabama's vision is to create a more caring community. We work every day to make a positive change in the lives of individuals and the community.

TITLE: FVC Shelter Support Specialist

Reports To: FVC Shelter Manager

CLASSIFICATION: Part time Hourly

POSITION SUMMARY

Provide support to the clients in the Domestic Violence Shelter maintaining the safety and security of the individuals in the shelter, adhering to shelter policies, and ensuring smooth operation of the facility in order to provide an exceptional living experience for the residents while maintaining the highest standards and consistently meeting or exceeding compliance thresholds

ESSENTIAL JOB FUNCTIONS

  • Manage daily shelter operations including meal planning, ordering food and supplies, completing routine cleaning details. Distribute and provide clients with necessary supplies as needed or per request.
  • Ensure safety of shelter and adherence to outlined shelter policies, complete routine safety checks and respond to safety needs including repairs in a timely manner.
  • Effective communication by providing timely updates on emergencies and/or priority situations.
  • Maintain accurate, confidential records of clients including data entry and compile reports as required.
  • Respond to incoming crisis line calls, enter caller details and situational information in database.
  • Utilize trauma-informed care during all client interactions, in support of their adjustment to the shelter environment.
  • This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

  • High school diploma or GED is minimum educational requirement; additional education appreciated.
  • Experience providing direct services to individuals and families in crisis, preferably within a congregant shelter setting. Must have valid driver's license, safe driving record, and personal vehicle insurance.
  • Must be able to successfully complete a criminal background check including a CA/N report administered by DHR.

WORK ENVIRONMENT

  • This is a part-time position; shifts may include overnight weekends and holiday shifts.
  • Position works in a congregant setting which provides overnight shelter for victims of domestic violence.
  • Role includes use of a computer and standard office equipment, sitting for periods of time at a desk frequent movement throughout the facility to complete assigned tasks, which may include carrying objects up to 20 lbs.
  • This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Individuals qualified for this position must be able to perform the essential duties of the position with or without accommodation. If reasonable accommodation is needed to successfully participate in the job application or interview process or to perform the essential job functions, notify the Human Resources department, who will determine if the request can be met or whether it will cause undue hardship for the organization.

EOE

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