Customer Pick-Up Warehouse Representative

With locations in Cleveland, Euclid, Macedonia, Maple Heights, North Canton, and Mentor, Northeast Factory Direct is a leading supplier of furniture, hot tubs, cabinets, and more to Northeast Ohio consumers.

Starting in 1999 with the basic desire to eliminate high mark-ups on home furnishing, Northeast Factory Direct stays true to our aim by cutting out the overhead costs associated with traditional stores, buying in volume, and keeping the margins slim. Continually researching and adding only the products that fit our model, we have saved our customers money on everything from high-quality furniture to top-notch kitchen cabinets and countertops to industry-leading hot tubs and more.

At Northeast Factory Direct, buying in volume, giant bare-bones warehouses, and good people equate to happy customers. And if our customers are not happy, then neither are we.

We offer the opportunity to be part of a successful, fast-growing company. To enable our continued growth, we are looking to add top talent to our dynamic organization. To learn more about us, please visit our website at

Job Title: Customer Pick-Up Warehouse Representative

Job Summary: The Customer Pick Up Warehouse Representative is responsible for efficiently and safely handling the picking, staging, and loading of customer merchandise. This role involves using inventory systems, coordinating with customers, ensuring compliance with safety standards, and maintaining an organized warehouse environment.

Duties and Responsibilities:

• Utilize the Inventory/ERP system to prepare, pull, stage, and load customer merchandise.
• Verify, wrap, and prepare sold furniture for customer pickup.
• Communicate with customers through verbal and written channels to schedule pickup appointments.
• Operate in strict adherence to OSHA standards for safety.
• Cultivate a safety-first approach in all warehouse operations.
• Maintain a clean and organized workspace, keeping the warehouse floor free from debris.
• Achieve company-defined productivity benchmarks.
• Fulfill any additional duties as assigned by management.

Qualifications:

• Prior experience with ERP systems; familiarity with Storis is a plus.
• Proficiency in using RF Scanners.
• Understanding of warehouse bin layouts to enhance efficiency.
• Strong written and verbal communication skills.
• Availability to work extended hours, if required.
• Previous forklift experience is advantageous.
• Exceptional attention to detail is essential.
• Self-motivated with a proactive work ethic.

Education and Experience:

• High school diploma or GED required (Associate's degree preferred).
• Minimum of 2 years' experience in general warehouse and/or customer service.

Work Schedule:

• Wednesday to Sunday, 9:00 AM to 5 PM.

Working Conditions:

• Requirement for weekend shifts.
• Potential for overtime based on operational demands.
• Work primarily occurs within a warehouse setting, with limited outdoor exposure during work hours.
• Use of standard office equipment and warehouse tools, including Tow Motors and Pallet Jacks.

Physical Requirements:

• Regular use of hands for manipulation tasks.
• Lifting and moving objects ranging from 50 to 150+ lbs.
• Regular standing, walking, stooping, kneeling, crouching, and occasional sitting, climbing, or balancing.
• Essential vision abilities encompass close and distance vision, color vision, peripheral vision, depth perception, and focus adjustment.

Disability Accommodations:

• Reasonable accommodations will be provided for qualified employees with disabilities, ensuring no undue hardship for the organization or its employees.

Work Perks:

• Medical, Dental, and Vision Insurance Available 1st day of hire.
• Health Savings Account
• 401K Plan eligible after 90 days of service.
• Paid Time Off (PTO) upon hire.
• Paid Holidays
• Employee discount on all purchases

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person