Sales Coordinator

2 weeks ago

Pembroke, North Carolina, United States Lumbee River EMC (LREMC) Full time

A Brief Overview

The Sales Coordinator serves as the central point of coordination between Sales, Marketing, and Operations. This position plays a pivotal role in ensuring the effectiveness of the sales organization by implementing and

managing the Salesforce CRM platform, overseeing day-to-day sales operations, and coordinating the activities

of internal sales staff and Door-to-Door (D2D) contractor teams. The Sales Coordinator ensures seamless

communication across departments, monitors lead flow and sales performance, and supports customer retention

initiatives to maximize overall sales efficiency and customer satisfaction.

What you will do


• Leads the deployment and ongoing management of Salesforce CRM to ensure strong adoption and

operational consistency across Sales, Marketing, and Customer Service.


• Develop CRM workflows, dashboards, and performance reporting that provide visibility into leads,

customer interactions, and overall sales activity.


• Maintains CRM data accuracy and supports system users through training, troubleshooting, and process

refinement.


• Oversees daily sales operations, ensuring lead management, follow-up, and activity levels remain

aligned with organizational goals.


• Manages Door-to-Door contractor programs, serving as the primary liaison, validating data, and

delivering performance and ROI reporting.


• Drives alignment and communication across Sales, Marketing, and Operations to support coordinated

campaigns, operational handoffs, and internal reporting.


• Supports Customer Service by monitoring performance, driving retention and re-engagement initiatives,

and providing training and messaging updates based on customer and churn insights.


• Serve as the point of contact between contractors and RIVR Tech internal teams.

Qualifications


• Bachelor's Degree bachelor's degree in business administration, Communications, Marketing, or related

field Required


• An equivalent combination of education and experience sufficient to successfully perform the essential

duties of the job


• 3-5 years' Experience in sales coordination, CRM management, or telecommunications sales support.   Preferred


• Excellent written and verbal communications skills


• Proficient in Microsoft Office Suite


• Proficient with Salesforce CRM (admin-level preferred)


• Proven organizational and analytical skills. Able to organize and prioritize multiple projects

simultaneously


• Proven ability to collaborate across teams and drive operational alignment.


• Driver License Preferred

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're

looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication,

we're the right company for you.

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