Remote Customer Service/Call Center Representative

2 days ago


Austin, Texas, United States Trans City Skoda Full time $73,620 per year

About The Role
We are seeking a dedicated Remote Customer Service/Call Center Representative to join our team. This role plays a crucial part in providing exceptional customer service and support to our clients from a remote location. If you are a proactive problem-solver with excellent communication skills, we want to hear from you

Location: United States (Remote)

Responsibilities

  • Handle inbound and outbound customer calls in a professional manner
  • Provide accurate information and assistance to resolve customer inquiries
  • Update customer records and maintain a high level of data accuracy
  • Collaborate with team members to ensure customer satisfaction
  • Identify and escalate priority issues to the appropriate channels

Pay: $ $35.55 per hour.

Requirements

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Previous experience in customer service or call center environment preferred
  • Proficiency in using CRM software and other relevant tools

Qualifications

  • High school diploma or equivalent
  • 1+ year of experience in customer service or call center role
  • Familiarity with customer relationship management (CRM) systems
  • Comfortable working remotely and independently

Benefits

  • Competitive salary and performance-based incentives
  • Flexible work hours and remote work opportunities
  • Professional development and growth opportunities
  • Healthcare benefits and retirement savings plan


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