Customer Service Representative

2 weeks ago

Virginia Beach, Virginia, United States GO2 Delivery Full time
Customer Service Representative – Entry Level

GO2 Delivery – Virginia Beach, VA.
Full-Time | On-Site | $17.00/hour | Monday–Friday | 9:00 AM – 5:30 PM

Job Summary 

Join GO2 Delivery as a Customer Service Representative and be the first point of contact for customers and couriers in a fast-paced logistics environment. Earn $17.00/hour while learning the ins and outs of courier operations. This entry-level, on-site position offers hands-on training and a clear path to Dispatch, Operations Coordinator and beyond.

About GO2 Delivery

GO2 Delivery is a fast-growing courier and logistics company providing reliable, efficient, and customer-focused delivery services across the region. We pride ourselves on professionalism, teamwork, and a commitment to exceptional service — and we're looking for dependable, motivated individuals to grow with us.

About the Role

We're hiring an entry-level Customer Service Representative (CSR) to join our on-site operations team.
In this role, you'll be the first point of contact for customers and couriers — answering calls, handling delivery inquiries, and helping resolve issues as they arise.

This is an excellent opportunity for someone looking to start a career in logistics, dispatch, or operations with room to grow into a Dispatch Operations Coordinator role and beyond.

Key Responsibilities

  • Answer incoming calls and emails from customers and couriers professionally and courteously

  • Provide accurate updates on delivery status, pickup times, and order details

  • Serve as the main point of contact between clients and couriers when issues arise

  • Assist customers with scheduling new deliveries, changes, and cancellations

  • Document call details, order notes, and updates in the company's dispatch or CRM system

  • Escalate service issues or delivery delays to dispatch or management as needed

  • Maintain professionalism and empathy in time-sensitive situations

  • Support dispatch and operations staff to ensure smooth, timely service

Qualifications

  • High school diploma or equivalent (Associate or Bachelor's degree a plus)

  • Strong verbal and written communication skills

  • Excellent phone etiquette and attention to detail

  • Ability to multitask and stay calm under pressure

  • Basic computer proficiency; familiarity with CRM or dispatch software a plus

  • Prior customer service, call center, courier, or logistics experience preferred — but not required (we provide full training)

  • Dependable, team-oriented, and eager to learn

What We Offer

  • Starting pay: $17.00 per hour

  • Full-time, on-site position (Monday – Friday, 9:00 AM to 5:30 PM)

  • Paid training and hands-on support

  • Career advancement opportunities (next step: Dispatch Operations Coordinator)

  • Supportive, team-driven work environment

  • Opportunities to grow with a rapidly expanding logistics company

Why You'll Love Working Here

If you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, GO2 Delivery is the perfect place to build your career. We value reliability, communication, and customer focus — and we reward growth from within.

Apply Today

Start your career in logistics and customer service with a company that values your potential.
Apply now to join GO2 Delivery as a Customer Service Representative

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