HVAC Service Coordinator

1 week ago

Franklin Park, Illinois, United States Precision Today Full time

Looking to TRADE up to a better opportunity in the HVAC Trades? Precision Today is looking for a self-motivated individual with a positive attitude to join our growing and dedicated HVAC team.
Why Join THIS HVAC Team

  • Medical, Prescription, Dental, Vision (100% covered by the company)
  • Disability & Term Life Insurance
  • Matching 401k benefits
  • Fully stocked truck
  • On-going training & development, & growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)

Your Key Job Duties Will Include

  • Ensuring all sold work is properly ordered, booked and completed.

  • Coordinating with/assisting techs to ensure the proper parts are ordered.

  • Coordinating with/assisting dispatch to ensure follow up work is booked properly to align with parts and customer availability.

  • Updating customers on follow up work when ordered parts on ordered

  • Managing the techs profiles in Service Titan – ensuring all Precision Today and 5 Star technicians service titan profiles are up to date to include pay rate, skill sets, availability, shifts, etc.

  • Building and managing the on-call schedule for 5 Star and Precision Today HVAC technicians
  • Ensuring all Precision Today and 5 Star service techs have properly working technology (phones/ipads)

  • Managing truck inventory for all Precision Today and 5 star HVAC service technicians

  • Ensure all techs have the proper service inventory on truck at all times

  • Perform semi-annual truck inspections on all HVAC service trucks

  • Assist the Service Manager with keeping the HVAC price book updated as needed

  • Perform other tasks and duties as requested by the service manager

  • Maintain and track the service inventory in the Palatine warehouse and the Franklin Park warehouse (after May 1)

  • Ensure service inventory levels are maintained within the stated min/max

  • Ensure inventories counts are updated as inventory is added/removed

Duties that will not be the service coordinator's responsibilities:

  • Coaching Service system and driving technician performance
  • Setting the department batting order and working with dispatch to ensure right tech right call is being properly executed
  • Conducting 1:1s / coaching sessions with technicians
  • Hiring / Firing HVAC service technicians

Who WE Are:

  • We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
  • We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match.

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