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Senior Program Officer, eLearning

2 weeks ago

Silver Spring, Maryland, United States International Rescue Committee Full time $76,000 - $102,600

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Background: The IRC's Resettlement, Asylum and Integration (RAI) department creates opportunities for refugees and other vulnerable migrants to survive and thrive in the US and Europe. RAI serves more than 100,000 individuals each year in the US, including thousands of newly arrived refugees and asylum seekers as well as the broader immigrant community, through a diverse portfolio of programs aimed at five core outcomes: Health, Safety, Economic Wellbeing, Education and Power. 

Job Overview/Summary: The IRC is seeking a Senior Program Officer, eLearning. This position will serve dual roles. The position will support the IRC's efforts as subcontractor for the Office of Refugee Resettlement National Call Center and Sexual Abuse Hotline. In this role, the position will design and produce call center staff-facing asynchronous eLearning modules, learning regimens, and job aides in concert with subject matter experts on the team and in line with contractor requirements and an established training plan. The role will also support other RAI learning initiatives, providing instructional design services and products across the department.

MAJOR RESPONSIBILITIES: 

  • Assist the sub-contract team in successfully executing a vision for call center staff training and development
  • Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content
  • Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback
  • Develop eLearning modules, job aids, and other multimedia learning tools
  • Ensure that all training resources are stored, organized, and accessible through the Learning Management System
  • Contribute to the Call Specialist Handbook development and ongoing updates as needed
  • Identify and implement educational technologies to support training approaches
  • Contribute relevant training data to Monthly Contract Management Reports
  • Assist in maintaining training records for all staff
  • Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff
  • Support the program's established training plan
  • Support RAI learning needs through collaborative development and facilitation of learning deliverables such as eLearning modules, job aids, and other training products

KEY WORKING RELATIONSHIPS:

Position reports to: Deputy Director, Learning (Lead Training Specialist)

Position directly supervises: N/A

Indirect reporting: N/A

Other internal and/or external contacts: Works closely with subject matter experts and RAI team leads 

JOB REQUIREMENTS: 

  • Bachelor's Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)
  • Graduate degree highly desired
  • Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
  • Experience developing innovative virtual multimedia trainings, such as webinars, online courses, self-paced e-learning, etc.
  • Proven ability to develop training curricula, help documentation and other support materials
  • Deep understanding of instructional design principles (including adult learning theory)
  • Instructional Design certification preferred
  • Experience contributing to program monitoring and evaluation (data collection, management, and reporting)
  • Deep experience with Learning Management Systems (LMS)
  • Experience with webinar software
  • Top-notch writing, editing, and presentation skills
  • Proficiency with eLearning content creation software, audio/video editing tools, and the MS Office suite
  • Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment
  • Fast learner, creative problem solver
  • Experience engaging with subject matter experts and building collaborative trainings
  • Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment
  • Familiarity with the United States refugee resettlement process a plus
  • Familiarity with ORR unaccompanied children programming a plus
  • ***Employment contingent on successful acquisition of a Tier 2 Certificate of Public Trust government background investigation***

Language Skills: English language fluency, additional languages spoken by IRC staff and/or clients a plus 

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

Compensation: (Pay Range: $76,000 - $102,600) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies:

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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