Guest Service Supervisor

2 days ago

Marina del Rey, California, United States Pacifica Hotels Full time

The Marina Del Rey Hotel is looking for a Guest Service Supervisor to join the team The Guest Service Supervisor will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

• Communicate effectively with guests and fellow team members.

• Be proficient at all Guest Service systems and processes.

• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.

• Oversee and ensure accountability in all aspects of Guest Service Team's performance.

• Responsible for all front office activity during scheduled shifts.

• Monitor and adjust room availability status.

• Check travel agent commissions, franchise frequent stay program activity and central reservations.

• Monitor and complete filing of registration cards, reservations, correspondence and no- shows.

• Check Maid's list and ensure room availability status is accurate.

• Check and audit banks.

• Check dry cleaning status.

• Check timecards to posted schedule.

• Submit daily report to Guest Services Manager (written or verbal).

• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.

• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.

• Perform other duties as assigned, requested or deemed necessary by management.

Salary: $23.00-$25.00 per hour

Skills/Abilities/Other Requirements: Good customer service, communication skills (written and verbal) and attention to detail. Salesmanship and public relations.
Personnel supervision and training. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to direct performance of team members and follow-up with corrective action where needed. Basic accounting procedures, typing, cash registers, calculators and computer skills required. Current valid driver's license, proof of auto liability insurance. Dependable.

Physical Requirements: Standing for long periods of time; frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

  • Guest Service Representative

    2 days ago

    Marina del Rey, California, United States Pacifica Hotels Full time

    Marina del Rey Hotelis looking for an outstandingGuest Service Representativeto work in one of the most beautiful settings in the world Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guest's expectations on a daily basis.Core functions of the position, but are not limited to the...

  • Supervisor

    6 days ago

    Marina del Rey, California, United States LAZ Parking Full time

    Benefits of joining the LAZ Family:Employee Referral Program- $150Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately.401(k) with Employer MatchTransit and Commuter Benefits in Select MarketsGrowth OpportunitiesMentoring programsThe Spirit of the Position:The Supervisor will provide exceptional support to employees...

  • Bartender, Part-Time

    1 day ago

    Marina del Rey, California, United States Pacifica Hotels Full time

    Jamaica Bay Inn, a Tapestry Collection by Hilton, is actively searching for a dynamic Bartender to join the team The Bartender will be responsible for courteously and efficiently waiting on guests while creating and serving alcoholic and non-alcoholic beverages. Essential Functions and Responsibilities of the job include but are not limited to:Maintain a...

  • Front Desk Agent

    3 days ago

    Marina del Rey, California, United States Marriott Hotels Resorts Full time

    Description POSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests,...

  • Concierge on-call

    2 weeks ago

    Marina del Rey, California, United States Marriott International Full time $70,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States, 90292SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementPay Range: $32.15-$32.15 per hourPOSITION SUMMARYRespond to guest requests for special arrangements or...

  • Food & Beverage General Manager

    1 week ago

    Marina del Rey, California, United States Pacifica Hotels Full time

    Pacifica Hotels is actively searching for aFood & Beverage General Managerto join the team atJamaica Bay Inn, a Tapestry Collection by Hilton The Food & Beverage General Manager is responsible for overseeing all food and beverage operations of the hotel including preparation, service, administration and profitability.Essential Functions and Responsibilities...

  • Accounting Clerk

    2 weeks ago

    Marina del Rey, California, United States Pacifica Hotels Full time $30,600 - $53,520 per year

    Jamaica Bay Inn, a Tapestry Collection by Hilton, is looking for an outstanding Accounting Clerk to join our team. The Accounting Clerk will be responsible for assisting in all areas of accounting for the property.Essential Functions and Responsibilities of the job include but are not limited to:Ensure all taxes are reported and collected properly.Ensure...

  • Assistant Restaurant Server

    1 week ago

    Marina del Rey, California, United States Marriott International Full time

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationThe Ritz-Carlton Marina del Rey, 4375 Admiralty Way, Marina Del Rey, California, United States, 90292ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPay Range: $20.95-$20.95 per hourPOSITION SUMMARYOur jobs aren't just about putting food on the table that our...

  • Cocktail Server-El Torito

    2 days ago

    Marina del Rey, California, United States Xperience XRG Careers Full time

    Join the XRG Team: Where Passion for Hospitality Meets Limitless OpportunitiesAt Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in...

  • valet

    1 day ago

    Marina del Rey, California, United States Ace Parking Full time

    Compensation Range: $ $17.27 per hour plus tipsAbout UsOne of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+...