Help Desk Engineer

2 weeks ago


Boston, Massachusetts, United States B5 Recruiting Full time

Help Desk Enginner

Location: Boston, MA

Hybrid

General Duties / Scope of Services:

  • Provide timely, comprehensive technical support to end users
  • Availability: 8x5 (Monday-Friday) on-site (with limited opportunity for hybrid); ad hoc support as needed. Flexibility in number of contract days per month is also preferrable (e.g. option to reduce from 5 to 4 days per week, if appropriate for support needs)
  • Local presence near Shell Boston office (individual or branch)
  • Experience with Windows OS, macOS, PC and Apple hardware (including iOS/Android mobile)
  • Experience with virtualized hardware (VMware) and server stacks
  • Experience with cloud services (Microsoft Azure, AWS)
  • Support deployment, configuration, and documentation of network, server, and service resources
  • Develop and manage repeatable, documented, and preferably automated processes for provisioning and support of Windows and Mac hardware
  • Proactive maintenance of client and server infrastructure, including updates and patch management
  • Monitor security and backup systems; proactively remediate issues
  • Coordinate warranty and non-warranty service for desktops, servers, and IT infrastructure (Shell and non-Shell hardware)
  • Support and maintain security protocols and best practices
  • Maintain a comprehensive inventory of IT hardware and software
  • Support and maintain A/V and collaboration systems, including video conferencing setups
  • Coordinate with the Global Shell IT organization as needed

  • Technical support for on-site and virtual meetings and presentations

  • Fulfill other duties as assigned


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