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Kickstart Your Engineering Career as a Field Service Engineer Apprentice

Are you ready to launch your career in engineering with real-world experience and hands-on training? As a Field Service Engineer Apprentice, you'll work alongside seasoned professionals to build the skills and technical knowledge needed to install, maintain, and repair advanced equipment across a range of industries.

This unique opportunity offers:

• Hands-on experience with cutting-edge systems and tools
• Mentorship from experienced field engineers
• Structured training designed to fast-track your growth
• A clear path to a long-term career in field service engineering

If you're passionate about technology, love solving problems, and want to learn by doing—this is the perfect place to start.

Benefits of an Apprenticeship with Block Imaging

• Block Imaging Field Service Engineer Apprenticeship offers applicants an opportunity to launch into a fulfilling/meaningful career serving hospitals so that healthcare providers can serve their patients.
• Apprentices will spend approximately four months working/learning/training at Block Imaging's headquarters in Holt, Michigan.
• Out-of-state candidates will receive a housing allowance to help cover short-term accommodations until they return home. Local candidates who reside within a 75-mile radius of Holt, MI may also qualify for a housing allowance.
• The primary focus of the program is to provide training in electronics, computer networking, x-ray theory, hands on x-ray equipment training, and supervised work in the field with experienced engineers. Other modalities will not be the focus of the program at this time

General Job Description:

The Field Service Engineer Apprentice supports the installation, maintenance, and repair of equipment and systems under the guidance of experienced Field Service Engineers. This position provides hands-on technical training and mentorship designed to develop the knowledge, skills, and competencies required for a successful career in field service engineering. The apprentice will participate in structured learning programs and field assignments to gain practical experience across a variety of service environments.

Essential Functions and Job Duties:

• Service, maintain, and repair medical imaging equipment at various customer locations.
• Evaluate equipment performance, troubleshoot issues, and perform preventive maintenance, installations, calibrations, and repairs to ensure systems meet OEM specifications and customer expectations.
• Diagnose and resolve electronic, mechanical, and network-related problems under the direction of senior engineers, continuously developing technical skills and industry knowledge.
• Document service activities, procedures, and best practices; assist in training and educating end users on proper equipment operation and maintenance.
• Communicate effectively with management and team members by providing project updates, reporting issues, and identifying opportunities for improvement.
• Provide professional, courteous, and knowledgeable on-site representation of the company, maintaining strong customer relationships.
• Support continuous improvement by sharing field feedback, contributing to process enhancements, and pursuing ongoing learning in new technologies and repair methods.
• Other duties as assigned.

Requirements:

Role Competencies:

• Mechanical Aptitude & Problem Solving: Demonstrates strong mechanical skills and a proactive, solution-oriented approach to troubleshooting using initiative and critical thinking.
• Organization & Time Management: Effectively sets goals, prioritizes tasks, and manages multiple projects while meeting deadlines and maintaining attention to detail.
• Communication Skills: Communicates clearly and professionally, both verbally and in writing, with strong active listening skills.
• Team Collaboration: Builds and maintains positive working relationships with team members, customers, and vendors; fosters open communication and shared success.
• Adaptability & Judgment: Responds confidently and professionally to changing priorities and challenges, using sound judgment and maintaining composure.
• Customer Service: Demonstrates a commitment to delivering exceptional service and ensuring customer satisfaction.
• Accountability & Quality: Holds self-accountable for high performance standards and consistently delivers quality work on schedule.
• Technical Proficiency:
• Proficient in Microsoft Excel, Word, Outlook, and internet research.
• Skilled in using computer diagnostic software and hardware.
• Accurate and efficient in database entry and management.
• Initiative: Self-starter who uses downtime productively and seeks opportunities to contribute.
• Safety & Compliance:
• Maintains a thorough understanding of safety procedures and adheres to all regulatory requirements.
• Must possess a valid driver's license and maintain a safe driving record.
• Must be 21 years of age or older to operate company vehicles.
• Must successfully complete a Motor Vehicle Record (MVR) check, criminal background check, and drug screening.
• Must pass a Department of Transportation (DOT) medical exam and, if required, a written test to operate rental trucks or fleet vehicles.
• Must comply with on-the-job driver safety training when operating company or rental vehicles.

Cultural Fit:

Exhibit the Block Core Values of Community, Respect, Integrity, Pursuit of Excellence, and Innovation. Make choices that contribute to the development and reinforcement of the core values.

Education or Relevant Experience:

• Education: Associate degree in a technical discipline such as electronics, mechanical engineering, computer technology, or a related field.
• Experience: Equivalent military training or experience in a technical specialty may also be considered.
• Minimum of one year of hands-on mechanical and/or electrical experience.
• Demonstrated mechanical aptitude through a combination of work experience and/or relevant training.

Supervisory Responsibilities:

This position requires the ability to work independently with minimal supervision.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you have any questions, please contact Human Resources.

• Frequent physical activities including bending, stooping, reaching, climbing, kneeling, and twisting.
• Occasional lifting and/or pushing/pulling of equipment or materials weighing between 25 and 75 lbs.
• Regular use of hands and fingers for keyboarding, phone work, and handling tools or components.
• Periods of sitting for administrative tasks, documentation, and communication.

Travel Requirements:

This position will involve up to 50 percent travel; flexibility to travel when needed is required.

Environmental Expectations:

The working conditions for this role may vary depending on the job site and assignment. The following factors are representative of the environment in which the Field Service Engineer Apprentice will typically operate:

• Moderate noise levels are common; occasional exposure to loud noises may occur but typically does not require hearing protection.
• Physical activity that often requires exposure to machinery.
• Occasional exposure to hazardous materials; appropriate safety protocols and Material Safety Data Sheets (MSDS) are provided and must be followed.

The base pay range for this position is:

• Hourly rate of pay will be $25 per hour during training; base pay range once in the field - $68,000 - $78,000

Base pay offered may vary depending on job-related knowledge, skills, and experience. Block Imaging offers a variety of health and wellness benefits including paid time off and holiday pay.

Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That's where Block Imaging comes in. If you're looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Benefits and Perks

We bring our mission—People Matter—to life through the care and benefits we offer our team.

• Health, Vision, Dental & More: We provide competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses
• Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two "People Matter" days annually for volunteering in your community.
• Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals.
• 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training.
• Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members.
• Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.
• Employee Referral Bonus Program: We believe great people know great people When you refer a candidate who is hired and successfully completes their introductory period, you'll receive a generous referral bonus as a thank-you for helping us grow our talented team.
• Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.
• Environment: Whether you work on-site or remotely, you'll be part of a connected, supportive culture where people come first. We believe great work starts with genuine care for one another. We value relationships, learning, and growth, and we create space for meaningful connection across every team and location. At Block Imaging, we strive to make every team member feel supported, valued, and connected to something bigger than themselves.

Block Imaging Parts & Service is an Equal Opportunity Employer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions..