Patient Access Manager

Department
09120 WFBMG Wake Forest Health Network Admin - General Administration

Status
Full time

Benefits Eligible
Yes

Hours Per Week
40

Schedule Details/Additional Information
Mon - Fri 8am - 5pm

Pay Range
$ $60.45

Major Responsibilities

• Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations, improve quality and service and revenue cycle performance. Participates in multidisciplinary teams for process improvement.
• Maintains effective communication with patients, families, department and medical staff and acts as a liaison to assure efficient department operations with exceptional quality and service.
• Surveys and ensures satisfaction of patients, staff, and physicians. Follows up on concerns, complaints and issues to maximize internal/external customer satisfaction and quality.
• Analyzes problem trends to determine and fix root causes. Develops ideas and makes recommendations for refinements, initiating implementation as appropriate.
• Collaborates with patient access departments to initiate new procedures, revising and refining as needed (includes: Policy / Procedure manuals, JCAHO requirements, insurance plan updates, training programs, etc).
• Collaborates with interdisciplinary management, PAS Quality and Training, Information Services, Clinical Information Services, Business Office and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and strategic initiatives of site or region.
• Serves as liaison to Information Services and other areas using PAS software. Presents technical problems in formats understandable to both technical support and the user. Assists with conversion planning, system options, procedure development and training.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Education Required

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field.

Experience Required

• Typically requires 5 years of experience in patient access and admitting. Includes 1 year of supervisory experience in management of staff, budgets and multiple human resources functions within a multi-department, large and complex healthcare organization.

Knowledge, Skills & Abilities Required

• Proven ability to effectively network and problem solve for physicians and physician office management.
• Demonstrated critical thinking, creativity, problem solving and decision-making skills.
• Self-directed, flexible and ability to handle a high degree of pressure with effective time-management.
• Exceptional organizational, communication (verbal & written) and facilitation skills.
• Demonstrated coaching and counseling skills with ability to supervise large numbers of staff in a fast-paced, unpredictable environment.
• Intermediate computer skills with Windows applications and other automated systems.

Physical Requirements And Working Conditions

• Position requires travel, may be exposed to road and weather hazards.
• Exposed to a normal office environment, with significant patient and public contact.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our CommitmenttoYou
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Responsible for assuring accurate and complete information is procured to meet the requirements of registration, medical record initiation, billing, finance, marketing, governmental agencies and other strategic initiatives. Ensures seamless patient access and optimal customer service in all areas of responsibility.