Route Supervisor

POSITION INFORMATION

As a Route Supervisor the core of the job is to support five to seven Route Service Representatives and all of the customers they serve. Our most successful Route Supervisor have a mixture of skills when it comes to strategic planning, communication, and commitment to the people they serve. The five major metrics that are used to determine their success depends on how they manage, recruit, train, and retain their team, keeping their customers happy with quality customer service, ensuring all customer contracts are valid and proactively staying twelve months ahead and getting customers to renew their contract with CITY, making sure customers pay us for the services they receive and staying on top of accounts receivables, and continue to support growth within our existing customers by adding more product or introducing additional services. This position also requires travel to see their customers and shadowing their respective team members who start their day between 5 AM to 7 AM. In terms of incentives, Route Supervisor usually get a bonus for each of these metrics if they meet or surpass their goals, as well as a company car or a transportation allowance

BASIC RESPONSIBILITIES

• Supervise and train Route Service Representatives to ensure that they are providing excellent customer service. 
• Ensure Route Service Representatives are capable of providing excellent customer service by ensuring they are able to do the following: 

1. Identify new business opportunities – sales leads, copy of competitor's invoicing, logo mat artwork. 
2. Ensure customer satisfaction. 
3. Maximize customer contract term. 
4. Maximize account profitability. 
5. Manage route efficiency and safety. 
6. Positive communication with customers, potential customers and co-workers. 
7. Product knowledge; pricing types, colors, sizing, inventory control, availability, product application. 
8. Paperwork:  garment orders, manuals, invoice accuracy, credits, collections. 
9. Product management:  loose load sheets, inventories, quality (stains, damage of garments), linen supply. 
10. Load truck:  organization, invoices, paperwork, bags. 
11. Account appearance:  organization of rails, hanger racks, repair bags, lockers. 

• Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive personal relationships with principal customer contacts, maintain enthusiasm and professional attitude.   Maximize customer contract term. 
• Build and maintain positive, productive relationships with customers, resolving product or service problems promptly and ensuring excellent customer relations. 
• Maintain efficiencies and cost-effectiveness in all aspects of delivery. 
• Build and maintain positive, productive relationships with customers to increase sales, execute market-wide and targeted promotional activities, improve customer relations, and problem resolution. 
• Ensure that all products are sold into all accounts, as appropriate, and that pricing strategies, including promotional pricing, are implemented accurately. 
• Fill in for Route Sales Representatives as needed to ensure uninterrupted, high quality service. Regularly provide input and advice to the management team. 
• Other duties as assigned. 
• This position requires regular and reliable attendance. 

QUALIFICATIONS

• Professional, courteous and reliable with outstanding organizational skills. 
• Excellent verbal and written communication skills. 
• Flexible and able to work with others as a team. 
• Possess solid general computer, math, and analysis skills. 
• Demonstrate positive leadership; prior supervisory experience strongly preferred. 
• College degree is strongly preferred but not required. 

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of

personnel so classified. All personnel may be required to perform duties outside of their normal

responsibilities from time to time, as needed.