Help Desk Technician

2 weeks ago

Remote, Oregon, United States High Road Hospitality Full time

This is a remote position.

As a Helpdesk Technician, you will be the frontline hero in our IT support team, providing exceptional assistance and solutions to our users. Your expertise will ensure smooth operations across various platforms and systems, making a significant impact on our organization's productivity. You'll engage with users to troubleshoot software and hardware issues, manage computer networks, and maintain our IT infrastructure. Your role is pivotal in creating a positive user experience while fostering a collaborative environment.

What you'll do

  • Provide top-notch technical support to users via phone, email, and in-person interactions.
  • Troubleshoot software issues across multiple operating systems including Windows, macOS, and Linux.
  • Manage computer hardware installations and configurations to ensure optimal performance.
  • Assist with network administration tasks including VPN setup, firewall configurations, and TCP/IP management.
  • Utilize tools like BMC Remedy, ServiceNow, and Jira for ticket management and incident resolution.
  • Conduct analysis of system performance to identify areas for improvement and implement solutions.
  • Support mobile devices and ensure seamless connectivity within the LAN environment.
  • Collaborate with team members to maintain Active Directory and Group Policy Objects (GPO) for user management.
Benefits
  • Comprehensive health benefits that cater for your well-being.
  • Opportunities for professional development and continuous learning.
  • A supportive work environment that values teamwork and creativity.
  • Flexible work arrangements to help balance your personal life with your career goals. Join us as we strive to enhance lives through technology Your contributions as a Helpdesk Technician will be vital in shaping an efficient tech-driven future for our organization.

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