Patient Experience Representative

1 week ago

Des Moines, Iowa, United States The Iowa Clinic Full time $40,000 - $60,000 per year
Wondering what a day in the life of a Patient Experience Representative at The Iowa Clinic might look like?
  • Arrive at work in the morning – no night shifts here
  • Represents the ENT clinic by providing advanced level patient services for Allergy regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
  • Strives to create The Iowa Clinic Experience with each interaction.
  • Leave in the evening – hooray for working standard clinic hours
  • This position's primary function will be to answer all calls for our ENT/Allergy Clinic
Qualifications
  •  High School diploma or equivalent required.
  • No medical office experience necessary, we will train you
  • Highly motivated to work in a healthcare setting.
Bonus points if…
  •  You love exceeding people's expectations
  •  You enjoy having fun where you work
  •  Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them What's in it for you
  •  One of the best 401(k) programs in central Iowa, including employer match and profit sharing
  •  Employee incentives to share in the Clinic's success
  •  Generous PTO accruals and paid holidays
  •  Health, dental and vision insurance
  •  Quarterly volunteer opportunities through a variety of local nonprofits
  •  Training and development programs
  •  Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
  •  Monthly departmental celebrations, jeans days and clinic-wide competitions
  •  Employee rewards and recognition program
  •  Health and wellness program with up to $350/year in incentives
  •  Employee feedback surveys
  •  All employee meetings, team huddles and transparent communication

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