Information Technology Specialist 4

Description
Duties Description
ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Duties
Under the direction of the OASAS Business Solutions Director, the Information Technology Specialist 4 will be responsible for providing direct user support, managing end-user devices, and coordinating IT service delivery within the operational business environment. The incumbent will oversee and prioritize tasks for the team, establish equipment standards, set procedures, conducts regular meetings with OASAS leadership and other stakeholders to ensure alignment with business objectives and high levels of customer satisfaction. The specific duties include but are not limited to:

• Supervise field service staff supporting OASAS.
• Develop strategy to support OASAS business objectives collaboratively with the ITS governance team and OASAS leadership.
• Set policy and procedures for customer-embedded support teams.
• Orchestrate end-user hardware procurement standards and strategies.
• Standardize and streamline user account provisioning processes and system access requests, to meet customer targets.
• Manage customer satisfaction issues - problem solving, escalating and de-escalating as appropriate.
• Provide project oversight, work with delegates to facilitate computer and network changes, and refresh initiatives.
• Take ownership of end-user hardware inventory, ensuring appropriate audits and controls are in place while improving accuracy and transparency for the customer stakeholders.
• Manage vendors providing surplus, repair, and maintenance contracts.

Qualifications
Minimum Qualifications
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4, SG25 OR in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Additional Comments
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

to permanent non-competitive and the official probationary period will begin.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees' Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.