Senior Staff Technical Program Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of the Product Engineering Technical Program Management team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies to market. We are truly a team, supporting each other and celebrating our successes  

What you get to do in this role: 

• Work side-by side with business, product, and technology leaders on high-visibility, mission-critical, large and complex programs, and drive them from original concept through final implementation 
• Help develop the overall prioritization, milestones, deliverables, and success criteria for your programs 
• Help manage risks and dependencies and escalate impediments to meet program objectives 
• Provide transparent and forthright communications with all areas affected by your programs including cross-functional stakeholders, business sponsors and vendors; simplify complex issues into a crisp, actionable executive-level status 
• Generate new data needs and requirements to provide actionable insights to senior leadership 
• Ensure adherence to processes, quality standards, and deliverables so that your programs are delivered with machine-like predictability 
• Plan and facilitate collaboration from executive-level meetings and large cross-functional events to the day-to-day activities as required 
• Provide a proactive, strategic perspective on improvements to the business, SDLC, or infrastructure processes 
• Create and maintain process documentation where needed to promote best practices and leverage lessons learned 
• Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership 
• Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership 
• (optional) Deliver hands-on coaching of individual scrum teams in all aspects of scrum - daily meetings, planning, self-organization, collaboration, iterative development, workshops etc. 

Preferred Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Ability to build strong, trusting relationships with leaders, stakeholders, product management, engineering teams, and cross-functional development groups 
• Excellent organizational skills to be able to coordinate complicated efforts and environments 
• High emotional intelligence to effectively manage a diverse team working in different environments. 
• Exceptional team building and team management skills, including interpersonal skills, conflict resolution and negotiation, consensus building, negotiation, and persuasion skills 
• Critical thinking skills needed to solve difficult and sometimes ambiguous problems 
• Strong working knowledge of Microsoft Office, Agile lifecycle management tools, online whiteboard and collaboration platforms, and similar applications 
• Experience working on and managing large projects or programs with cross-functional teams. 
• PMI-ACP, Agile, or scaled agile certifications (SAFe SPC or RTE) and experience leading and coaching teams and release trains in scaled agile principles and practices 

Basic Qualifications 

• 10+ years of related experience with a Bachelor's degree; or a Master's degree; or equivalent experience 

For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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