Collections Representative

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Title: Collections Representative

State Role Title: Financial Services Spec I

Hiring Range: Commensurate with experience

Pay Band: 4

Agency: Department of Taxation

Location: Richmond, Virginia

Agency Website:

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Taxation Tobacco Tax Unit seeks Collections Representatives to ensure compliance, verify tax license and exemption eligibility as well as clarify tax laws and resolve customer questions through in-bound and out-bound telephone calls. The position assists taxpayers by researching accounts, utilizing multiple databases, as well as a case management system to ensure compliance based on tobacco tax laws.

As a Collections Representative with a focus on Tobacco, you will answer incoming phone calls, make outgoing calls, as well as send and respond to correspondence from businesses applying or renewing ST-10C, and other Tobacco Tax and Liquid Nicotine applications for required licenses for businesses that sell or wholesale tobacco products in the Commonwealth of Virginia. You will be a part of project teams related to any changes in tobacco tax legislation and other duties as necessary while applying critical thinking skills to assist our customers.

This position is in our Main Street Centre Office in downtown Richmond, Virginia.

This position is eligible for a hybrid telework schedule once fully trained.

The anticipated hiring salary is commensurate with experience, up to $44,192.

As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more.

At Virginia Tax…

We are dedicated, resourceful individuals who strive to exceed our customers' expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.

What we do matters. So do you.

Minimum Qualifications

Experience in collections and/or in a call center

Strong customer service skills and demonstrated ability to effectively communicate with diverse populations, including expectational listening, call control, de-escalation techniques, and experience will resolving problems in adversarial situation in a professional manner

Skilled using a computer with a Windows environment, basic troubleshooting, and knowledge of common computer software programs, including Microsoft Word, Excel and Access

Ability to research and analyze financial/technical information and determine appropriate or alternate course of action using good judgement in decision making

Ability to work independently and in a team environment while adapting to changing business needs

Additional Considerations

Basic knowledge of Virginia State Tax Laws, Rules and Regulations including knowledge of cigarette and tobacco forms, filing requirements and legislative updates.

Local, state or federal government experience

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules, and regulations.

Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. Selected candidates require a valid Driver's License.

The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.

Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability.

Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at

Virginia Tax participates in E-Verify.

Consideration for an interview is based solely on the information within the application and/or resume'.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at , or DBVI at

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone:

Email:

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer