Collections Manager

1 week ago

Cleveland, Ohio, United States Electronic Merchant Systems Full time

Kurv is a dynamic and growing payments processing company dedicated to providing exceptional service to our customers and clients. We are currently seeking a skilled and experienced Collection Manager to oversee our collections team and ensure timely recovery of outstanding accounts receivable.

Position Summary:

The Collection Manager will be responsible for leading and managing the collections process, minimizing delinquency and bad debt, optimizing cash flow, and maintaining strong client relationships. This role requires excellent leadership, analytical, and communication skills.

Key Responsibilities:

  • Supervise, train, and mentor a team of collection specialists.
  • Develop and implement collection strategies to reduce DSO (Days Sales Outstanding) and improve cash flow.
  • Monitor aging reports and prioritize collection efforts accordingly.
  • Establish performance metrics and track KPIs for the collections team.
  • Handle escalated collection issues and negotiate payment plans or settlements as necessary.
  • Ensure compliance with federal and state regulations (e.g., FDCPA, NACHA).
  • Recommend accounts for third-party collections or legal action when necessary.
  • Maintain accurate records of all communications, payments, and status updates.

Qualifications:

  • 5+ years of experience in credit and collections, with at least 2 years in a supervisory role.
  • Strong understanding of collection laws, regulations, and best practices.
  • Experience with ERP systems and collection software (e.g., SAP, QuickBooks, Oracle).
  • Excellent interpersonal, negotiation, and problem-solving skills.
  • Proven track record of improving collection performance and reducing bad debt.

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