Spa Treatment Manager

4 days ago

Charlotte, North Carolina, United States Northwood Hospitality Full time

Position Summary

The Spa Treatment Manager oversees the spa providers and spa functions, to include training on all products and services.

Job Duties

Oversees and assists in the training of new spa providers. Oversees and assists in conducting training for all services, to include massages, facials, body services, and salon services. Conducts regular training on SOPs, Forbes and TLC brand training. Maintains training attendance records and prepares the spa monthly training calendar. Acts as manager-on-duty on a scheduled basis. Conducts weekly walk through of treatment rooms and storage areas. Inspects treatment rooms to ensure all standards are met, including linen, treatment beds and equipment. Conducts professional treatment room and product inventory checks. Educates team members on retail products, promotes retail sales and ensures sales are recorded accurately. Reviews daily revenues. Prepares accurate rooming lists on a daily basis, ensuring the treatment rooms are utilized to their maximum potential. Inspects all equipment and facilities on a regular basis. Submits engineering work orders as needed and follows-up to ensure work has been completed. Conducts monthly spa provider meetings to address policies, procedures, scheduling and any concerns regarding spa operations. Prepares written minutes and distributes to all providers and spa leadership. Attends daily spa stand-up meetings, weekly leadership meetings and hotel stand-up meetings when needed. Interviews and conducts practicals of all prospective spa providers. Conducts annual performance reviews and tier reviews of all spa providers. Coaches and counsels team members, preparing timely written warning notices as needed. Works with the Assistant Spa Director, Spa Manager and vendors to create exciting incentive programs for spa providers. Orders spa treatment and professional related products on a monthly basis. Reviews invoices for accuracy and submits to accounting in a timely manner. Conducts bi-weekly stock checks for all professional products. Conducts end of month inventory, including stock count of all professional products used by providers and sold in the retail store. Conducts quarterly reviews of treatment and product sales. Tests and evaluates new product lines with Spa Director.

Education and Experience

High school diploma or equivalent; associate's degree preferred Three years of previous spa experience, preferably in a luxury setting Training experience Current North Carolina license in massage, esthetics or cosmetology preferred

Skills and Abilities

Strong leadership skills, including the ability to motivate and direct the work of others Excellent verbal and written communication skills Strong organizational skills Ability to pay close attention to detail Experience using Microsoft Office programs Ability to work a flexible work schedule, including nights, weekends and holidays

Physical Requirements

Ability to stand, walk and move about the spa throughout shift, talk, hear, reach, kneel, bend, sit, grasp and perform repetitive motions Ability to push, pull, lift, carry or otherwise move up to 25 lbs.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

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