Customer Success Associate

5 days ago

San Jose, California, United States Vantage Management Group Full time $54,000 - $64,000 per year

Vantage Management Group is a full-service business consulting and brand management firm that specializes in helping clients connect with their customers through a more personalized, results-driven approach. We focus on creating lasting partnerships by combining face-to-face communication, strategic sales techniques, and unmatched customer support.

We are currently hiring a Customer Success Associate to join our AT&T campaign in the San Jose area. This position involves working directly with residential customers to answer service-related questions, discuss available upgrades, and ensure complete satisfaction with their current AT&T products. The Customer Success Associate will play an important role in supporting our sales department, maintaining long-term client relationships, and helping to exceed company performance goals.

Customer Success Associate Responsibilities:

  • Follow up directly with designated customers from a generated lead list to assist with product, service, or account inquiries
  • Provide information on available upgrades, new technology, and promotional packages while helping to increase overall sales performance
  • Build and maintain strong customer relationships by providing clear communication and consistent support
  • Participate in ongoing classroom-style training and product knowledge workshops to strengthen your sales and customer communication skills as a Customer Success Associate
  • Manage customer accounts and assist with retention and outreach initiatives after initial training is complete
  • Coordinate with the sales and customer service departments and fellow Customer Success Associates to ensure all customer interactions are handled efficiently and professionally

Customer Success Associate Requirements:

  • Bachelor's degree preferred, but not required
  • 1-2 years of customer service or sales experience preferred
  • Strong communication skills and the ability to work effectively in a collaborative, team-based environment
  • Confidence in learning new products, services, and compliance guidelines as they evolve
  • Working knowledge of Microsoft Word and Excel to track account updates and sales performance
  • Ability to thrive in a fast-paced environment where multitasking and professionalism are key

At Vantage Management Group, you will receive hands-on training, personalized coaching, and clear advancement opportunities. This Customer Success Associate role is ideal for individuals eager to grow in customer relations and sales while representing a nationally recognized brand like AT&T.

Job Type: Full-time

Pay: $54, $64,000.00 per year

Work Location: In person

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