Sr. Director of Enterprise Application

About USS:

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview:

The Senior Director of Enterprise Applications is a hands-on leader responsible for driving strategy, execution, and daily operations of our core enterprise applications, including Netsuite ERP, Acumatica ERP, Coupa, Sidetrade, Microsoft Nav, and Salesforce (CRM, CPQ, FSL). This individual will lead a team of product owners, functional experts, and business analysts while also directly contributing to solution design, configuration oversight, testing, and vendor management.

The ideal candidate combines strategic vision with practical expertise — able to partner with business stakeholders, optimize complex order-to-cash and procure-to-pay processes, and ensure our systems deliver scalable solutions that support growth in a SaaS, services-driven environment.

Responsibilities:

• Hands-On Leadership
• • Lead, mentor, and develop a high-performing team of product owners, functional experts, and business analysts.
• Actively participate in solution design workshops, business process mapping, and critical system configuration reviews.
• Serve as the escalation point for complex issues, diving into details when necessary to ensure resolution.
• Set the tone as both a strategic leader and active contributor who rolls up their sleeves when needed.
• Application Ownership & Roadmap
• • Own the end-to-end strategy, roadmap, and lifecycle of NetSuite, Acumatica, Coupa, Sidetrade, Microsoft Nav, and Salesforce (CRM, CPQ, FSL).
• Balance strategic planning with tactical execution — guiding long-term architecture while overseeing short-term enhancements and fixes.
• Ensure integrations across systems are robust, scalable, and support procure-to-pay, order-to-cash, and lead-to-cash cycles.
• Business Process Enablement
• • Partner closely with Finance, Procurement, Sales, Services, and Operations to design and optimize business processes.
• Translate business requirements into technical designs and system configurations.
• Oversee testing and validation efforts, ensuring solutions meet functional needs and compliance requirements.
• Vendor & Stakeholder Management
• • Manage day-to-day relationships with ERP, CRM, and procurement software vendors, engaging directly on escalations and key projects.
• Negotiate contracts, manage licensing, and ensure vendor solutions align with business priorities.
• Collaborate with executives and functional leaders to prioritize projects and allocate resources.
• Program & Project Delivery
• • Drive execution of enterprise application initiatives with a mix of strategic oversight and hands-on involvement.
• Implement structured governance, release management, and change management for all enterprise applications.
• Ensure compliance with SOX, GDPR, and other relevant regulatory standards.

SUPERVISORY RESPONSIBILITIES

This position does have direct supervisory responsibilities.

Qualifications:

QUALIFICATIONS

EDUCATION

Min/Preferred

Education Level

Description

Minimum

4 Year / Bachelors Degree

in information systems, Computer Science, Business, or related field (master's preferred).

EXPERIENCE

Minimum Years of Experience

Maximum Years of Experience

Comments

10

of experience in enterprise applications leadership with proven hands-on contributions in ERP (NetSuite, Acumatica, Coupa), and CRM systems- Salesforce (CRM, CPQ, FSL).

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

• • Strong expertise in ERP order-to-cash and procure-to-pay automation, ideally within a SaaS environment.
• Proven track record managing ERP Implementation and Migrations.
• • Experience balancing strategic leadership with direct involvement in design, configuration, and testing.
• Strong knowledge of finance, procurement, billing, revenue recognition, and professional services automation.
• Excellent communication and stakeholder management skills with both technical and business leaders.
• Skilled in vendor negotiations and relationship management.
• Experience in Data Cloud and Agentforce
• Exposure to route optimization or field service scheduling software.
• Experience with AI-driven process automation and workflow orchestration.
• Expertise in CPQ optimization for complex pricing and bundling models.
• Familiarity with data visualization and BI platforms.
• Knowledge of integration platforms (iPaaS) and API management.
• Background in global ERP/CRM rollouts across multiple regions.

Physical Requirements:

Demand

Frequency

Sit while answering phones or reply to emails

Frequent

Use hands and fingers to handle, control or feel objects tools or controls

Frequent

Repeat the same movements when entering data

Frequent

See details of objects that are less than a few feet away

Occasional

Speak clearly so listeners can understand

Frequent

Understand the speech of another person

Frequent

Focus on one source of sound and ignore others

Occasional

Hear sounds and recognize the difference between them

Occasional

See differences between colors, shades and brightness

Occasional

Benefit Summary:

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discounts

Salary Range: $157,100.00 – $235,700.00 / year Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement:

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.