Operations Manager

2 days ago

Rockville, Maryland, United States Marriott Hotels Resorts Full time
Description

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Operations Team


• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.


• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.


• Assists in ensuring that the team has the capabilities to meet expectations.


• Leads by example demonstrating self-confidence, energy and enthusiasm.


• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)


• Follows property specific second effort and recovery plan.


• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.


• Takes proactive approaches when dealing with employee concerns.


• Extends professionalism and courtesy to employees at all times.


• Communicates/updates all goals and results with employees.


• Meets semiannually with staff on a one-to-one basis.


• Assists/teaches the team scheduling against guest and hours/occupied room goals.


• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience


• Provides excellent customer service by being readily available/approachable for all guests.


• Takes proactive approaches when dealing with guest concerns.


• Extends professionalism and courtesy to guests at all times.


• Responds timely to customer service department request.


• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability


• Assists in performing required annual Quality audit with GM & RD.


• Ensures a viable key control program is in place.


• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities


• Interviews and assists in making hiring decisions.


• Receives hiring recommendations from team supervisors.


• Ensures orientations for new team members are thorough and completed in a timely fashion.



At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

  • Senior Manager, Operations and Maintenance

    2 weeks ago

    Rockville, Maryland, United States X-energy Full time

    *X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our company career page,*www.x-*. We will never ask you to provide payment information as part of the recruiting process. If anyone claiming to represent X-energy directs you...

  • Operations Manager, Day Shift, Outpatient Imaging

    6 days ago

    Rockville, Maryland, United States Adventist HealthCare Full time

    Outpatient Imaging - BlackwellIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Adventist HealthCare seeks to hire an experienced Operations Manager for our Outpatient Imaging department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual...

  • Chief Operating Officer

    2 weeks ago

    Rockville, Maryland, United States The Montgomery County Coalition Full time

    (Hybrid: three days in-office; local travel required)  Position Overview The Chief Operating Officer (COO) is a key member of MCCH's Executive Leadership Team and a trusted strategic partner to the CEO. This hands-on leader will oversee and strengthen the organization's internal operations, ensuring that our systems, people, and infrastructure effectively...

  • Director of Commercial Operations

    2 weeks ago

    Rockville, Maryland, United States Apex Companies, LLC Full time

    Are you highly motivated, hard-working, and seeking to join a growth-focused consulting & engineering firm? Are you looking for a company that will invest in your development and grow your professional skills? If so, consider a career with ApexPowered by record sales, extraordinary client retention, strategic acquisitions, and an entrepreneurial spirit, Apex...

  • Clinic IT Manager

    2 days ago

    Rockville, Maryland, United States CyberData Technologies Inc Full time

    CyberData Technologies, Inc., an established technology solution provider based in Herndon, Virginia, is looking to expand its growing team. We are a primary government consultant and infrastructure support contractor. Our employees are our greatest asset and we are committed to their professional development and growth. We provide competitive salaries,...

  • Fixed Operations Field Specialist

    6 days ago

    Rockville, Maryland, United States MSX International Full time

    Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and...

  • IT Service Manager, Platform Manager

    5 days ago

    Rockville, Maryland, United States Seneca Holdings Full time

    Three Sisters Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a)...

  • General Manager

    1 week ago

    Rockville, Maryland, United States Ambi Enterprises Full time

    About Kar•EveKar•Eve is a multi-brand beauty company focused on real results, inclusive beauty, and dermatologist-trusted care. Our portfolio includes Ambi Skincare, AcneFree, Baxter of California, Dermablend Professional, and Carol's Daughter. We are a fast-growing, entrepreneurial organization that combines the rigor of big beauty with the speed and...

  • Director of Proposal Operations

    5 days ago

    Rockville, Maryland, United States Precise Software Solutions Incorporated Full time

    POSITION SUMMARYPrecise is seeking a forward-thinking Director of Proposal Operations to lead our proposal team and strengthen the quality, consistency, and competitiveness of our federal submissions. This leader will elevate proposal discipline, ensure the organization follows standardized processes, and drive collaboration across Capture, Technical...

  • Dispatch Manager

    1 week ago

    Rockville, Maryland, United States F.H. Furr Plumbing, Heating, Air Conditioning, and Electrical Inc. Full time

    Overview:Are you a results-driven leader with a passion for optimizing operations and driving team performance? Do you thrive in a fast-paced, high-energy environment where you can make an immediate impact? If so, F.H. Furr has the perfect opportunity for youWho We Are:F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is a premier service provider...