Applied Geospatial Engineer
5 days ago
Our client is employee-owned and a leading Trimble Distribution Partner for Geospatial products and services covering the Pacific Northwest, Alaska, and other contiguous regions. They are seeking a skilled Applied Geospatial Engineer to join their team.
Responsible for:
- Providing first line support to our construction survey, geospatial, and machine control end users.
- Providing Technical Training to our construction survey, geospatial, and machine control end users
- Handling construction survey and machine control customer technical queries, trouble shooting and assistance
- Co-ordination and conducting of internal/external training
- Knowledge sharing
- Acting as an advocate for technology solutions
- Participate in Technical Service and Support projects and activities
Duties:
- Support Sales staff through technical expertise of the product portfolio
- Facilitate and/or advise end users on the best solution to technical problems
- Provide technical field support to customers when necessary
- Conduct or assist with customer training and certification on new products
- Travel throughout assigned territory - Alaska
- Conduct or assist with pilot projects
- Ensure knowledge is shared with other internal staff as required
- Assist with preparation and review of product and technical documentation and bulletins
- Identify any product support and service trends and alert relevant people. Escalate where necessary
- Provide input to Manufacturer regarding technical and product needs directly gleaned from end user
- Assist with the planning of and attend trade shows within the region as required
- Help to build sales growth through pre/post-sales support
Attributes Required:
- Technical expertise survey and machine control technologies and solutions (Hardware/Software/Workflow)
- Lateral thinking
- Calm, flexible and adaptable
- Customer focused
- Practical
- Pragmatic and confident
- Positive attitude – able to thrive under pressure
Experience/Skills Required:
- Industry technical support experience and/or product knowledge – Surveying and machine control
- Technical aptitude to understand products and relate this information to end user customers
- Understand industry workflow and software solutions
- Excellent communication skills
- Previous technical sales support experience in the Geospatial/Construction industry a plus
- Software and hardware expertise – Trimble products a plus
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