Applied Geospatial Engineer

5 days ago


Seattle, Washington, United States GeoSearch, Inc. Full time $100,000 - $120,000 per year

Our client is employee-owned and a leading Trimble Distribution Partner for Geospatial products and services covering the Pacific Northwest, Alaska, and other contiguous regions. They are seeking a skilled Applied Geospatial Engineer to join their team.

Responsible for:

  • Providing first line support to our construction survey, geospatial, and machine control end users.
  • Providing Technical Training to our construction survey, geospatial, and machine control end users
  • Handling construction survey and machine control customer technical queries, trouble shooting and assistance
  • Co-ordination and conducting of internal/external training
  • Knowledge sharing
  • Acting as an advocate for technology solutions
  • Participate in Technical Service and Support projects and activities

Duties:

  • Support Sales staff through technical expertise of the product portfolio
  • Facilitate and/or advise end users on the best solution to technical problems
  • Provide technical field support to customers when necessary
  • Conduct or assist with customer training and certification on new products
  • Travel throughout assigned territory - Alaska
  • Conduct or assist with pilot projects
  • Ensure knowledge is shared with other internal staff as required
  • Assist with preparation and review of product and technical documentation and bulletins
  • Identify any product support and service trends and alert relevant people. Escalate where necessary
  • Provide input to Manufacturer regarding technical and product needs directly gleaned from end user
  • Assist with the planning of and attend trade shows within the region as required
  • Help to build sales growth through pre/post-sales support

Attributes Required:

  • Technical expertise survey and machine control technologies and solutions (Hardware/Software/Workflow)
  • Lateral thinking
  • Calm, flexible and adaptable
  • Customer focused
  • Practical
  • Pragmatic and confident
  • Positive attitude – able to thrive under pressure

Experience/Skills Required:

  • Industry technical support experience and/or product knowledge – Surveying and machine control
  • Technical aptitude to understand products and relate this information to end user customers
  • Understand industry workflow and software solutions
  • Excellent communication skills
  • Previous technical sales support experience in the Geospatial/Construction industry a plus
  • Software and hardware expertise – Trimble products a plus


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