PT Receptionist/Switchboard Operator

#PartTime

Working days and hours: Thursdays to Mondays 11PM-8AM (Night Shift)

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Job Overview: 

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls, continuously offering the highest level of service to all corporate employees and their visitors, and maintaining a professional image of the company by providing prompt, courteous and efficient service.

As an effort to be a cross-trained team player, the Receptionist may be called upon to assist in other SPS service areas such as, but not limited to mail/shipping operations, hospitality and general office/facilities work based on operational needs to provide a top tier customer experience. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 

Main Functions: 

• Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors. 
• Light facilities/hospitality work: perform hospitality work as needed such as but not limited to assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies. May be asked to help set up/ take down conference rooms for meetings/events.  
• Mail Service: will be cross trained to assist mail services as needed. This includes, but not limited to sorting/distributing mail, receiving/ tracking packages.  

Duties and Responsibilities: 

• Provide 5-star customer service to all employees, clients, and visitors.
• Answer and route incoming calls professionally and efficiently, handling some confidential calls with discretion.
• Greet and register visitors, ensure completion of NDA, and issue temporary or replacement badges as needed.
• Maintain accurate records for visitor logs and access cards, ensuring all loaned badges are returned.
• Notify employees of deliveries or coordinate with the Mail Room for receipt.
• Provide light administrative support, including scheduling meetings, coordinating catering, and assisting with clerical tasks.
• Maintain a clean, organized reception and meeting area; replenish supplies in pantry, conference, and barista areas.
• Monitor and order office and pantry supplies; assist with copy/print services and ensure equipment is functioning properly.
• Update phone lists and train backup personnel on front desk procedures.
• Maintain professionalism and confidentiality when handling sensitive matters.
• Proactively support other office service functions and take initiative during downtime.

Competencies: 

• Strong customer service and communication skills
• Professional appearance and demeanor
• Excellent organizational and time management skills
• Discretion and integrity in handling information
• Adaptability and problem-solving ability
• Team-oriented, dependable, and proactive

Qualifications and Education Requirements: 

• High School Diploma or equivalent required; college coursework preferred
• 1–3 years' experience in reception, administrative, or customer service roles
• Proficiency in MS Office and standard office systems (multi-line phones, copiers, scanners)
• Strong written and verbal English communication skills
• Ability to multi-task and manage priorities while maintaining composure
• Must maintain professional appearance and adhere to company policies

Physical Demands:

• Ability to lift up to 40 lbs and use a wheeled cart (up to 60 lbs capacity)
• Manual dexterity for office equipment operation
• Ability to sit, stand, and walk for extended periods

 Travel: None or Negligible 

 Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.