Program Coordinator

This is a full-time position in Shenandoah, IA. The hours are Monday-Friday 8am-4:30pm.

I. The Program Coordinator is directly responsible to the Program Coordinator Team Leader.

II. This position is a full-time, professional-level position.

III. Specific Job Duties and Responsibilities:

1. Assume Responsibility for persons served during their course of rehabilitation. Become familiar with individuals served and their backgrounds.

2. Evaluate individual needs and recommend appropriate services to meet these needs.

3. With the assistance of appropriate staff, individuals, family members, guardians, and the referring agency, develop and write person center plan to assure appropriate services are provided.

4. Responsible for completion of quarterly progress reports and all other reports related to the person-centered plan.

5. Work with Supervisors in the various service areas to develop and implement appropriate services and person-centered plans.

6. Document individual performance including activities involved in and behaviors observed. Keep all charting, incident reports, and daily reports up-to-date and accurate.

7. Conduct and/or attend meetings (i.e. facility meetings) to gather input regarding the establishment of training objectives pertaining to the program area.

8. Maintain ongoing communication regarding pertinent individual information with outside agencies, (social workers, Case Managers, residential providers, guardians, etc.)

9. Counsel individuals as needed and as appropriate.

10. Coordinate staffing's involving the individual and Inter-disciplinary Team members.

11. Responsible for distributing all person-centered plans and progress information forms to appropriate staff in a fashion that gives the staff member adequate time to complete. Follow up as needed.

12. Responsible for assisting the individual in completing required documentation and forms such as, but not limited to, consents and service agreements.

13. Responsible for observing and evaluating individuals in different phases of programming on a quarterly basis.

14. Responsible for ensuring goals are entered on the electronic documentation system before the new person-centered plan or addendum takes effect.

15. Responsible for assisting with referrals, discharges, and follow-up of individuals on their caseload that have successfully completed the program or have been terminated for other reasons.

16. Review and evaluate the individual performance in each of the program components to ascertain the appropriateness of program design, the presence of measurable goals, and accurate method of measuring progress, data collection and time frames.

17. Ensure the critical individual information for individual case records is updated as needed.

18. Responsible for being familiar with established behavior management techniques and crisis intervention strategies to ensure the physical safety of the individuals in the immediate area and self during a behavioral crisis situation.

19. Be directly involved in "hands on" training occurring in residential, vocational, and day habilitation services. Become familiar with individuals and their unique needs.

20. Complete and follow-up on incident reports, as needed.

21. Participate in agency's overall safety program. This includes becoming familiar with emergency drill procedures and trained in CPR and first aid procedures.

22. Participate in working with physically and verbally aggressive individuals.

23. Participate in and cooperate with agency investigations.

24. Ensure proper funding is obtained and maintained.

25. Participate in monthly Client Services and Program Coordinator meetings.

26. Assist with case records review as directed.

27. Handle all other duties as assigned by the Program Coordinator Team Leader, Director of Operations and/or the Executive Director.

IV. Essential Functions:

1. Professionally evaluate the appropriateness of placement, services, progress, and supports for each individual.

2. Compile and review treatment plans. Perform follow up to determine quantity and quality of service provided to persons served and the status of individual's case.

3. Formally evaluate the capabilities of each individual on caseload.

4. Interpret a variety of assessments and evaluations. Make recommendations for service provision based on interpretation.

5. Counsel and aid individuals and families requiring assistance of social service agencies.

6. Secure information, such as medical, psychological, employment, and social factors contributing to the situation of each person served.

7. Work in collaboration with agency staff and other professionals to enhance person centered plan, (i.e., provide quality service, referrals, long-term funding.)

8. Be involved in training and instructional programs to promote individuals served to reach their goals.

9. Represent the agency to potential individuals, funding sources, monitoring agencies, and parents/guardians.

10. Carry out behavior management policies and procedures. Physically and verbally assist in dealing with aggressive behavioral outbursts by persons served.

11. Ability to complete and interpret electronic documentation.

12. Complete all required paperwork by deadlines given.

13. Be an active participant on various agency committees and teams.

14. Work in collaboration with agency staff to ensure the provision of high-quality services.

15. All staff/volunteers of Nishna Productions, Inc. will comply with state and federal regulations regarding HIPAA (Health Insurance Portability and Accountability Act).

16. Every employee/volunteer of Nishna Productions, Inc. is on a need-to-know basis regarding the Protected Health Information (PHI) of the individuals they serve. Therefore, a security clearance level is assigned for each job description, and those security levels are allowed access only to the information required to complete the duties in each position.

• Level One allows the least access and is intended for truck drivers, maintenance staff, redemption center workers, and volunteers.

• Level Two is for direct care workers including floaters/substitutes, SCLS, Program Instructors, Day-Hab aids, Vocational Trainers, lead staff, and 1:1 staff.

• Level Three includes the office support staff.

• Level Four is for Team Leaders, Supervisors, and Work Center Supervisors.

• Level Five is the security clearance given to Program Coordinators.

• Level Six allows access to all PHI and includes Directors/Administrators, Quality Assurance, and IT staff.

• Temporary clearance for PHI access can be given if staff require access to complete extra assigned duties (i.e. filling in for another department). Maintenance personnel are given permanent access to areas where PHI is stored but they may need to enter in order to complete their duties.

V. Qualifications/Requirements

1. Prefer bachelor's degree in human services, Education, or related specialties or equivalent experience in the human services field.

2. Must have at least one year experience in direct care position or educational capacity.

3. Must participate in continuing education coursework relating to job duties.

4. Ability to understand and relate to individuals with disabilities.

5. Personal adjustment and behavior must be of such quality that they can provide an appropriate adult model from which the individual can learn.

6. Prefer previous experience and knowledge in Medicaid funded services.

7. Experience in computer use, Proficient in Excel, Word, and Setworks.

8. Exhibit above average verbal and written communication skills.

9. Must exercise good job judgment skills.

10. Must be able to maintain confidentiality.

11. Must be responsible and self-motivated.

12. Must be able to adapt to changes in schedule with little or no notice.

13. Ability to interpret a variety of assessment tools and evaluations.

14. Have demonstrated the ability to initiate plans and to organize for achievement of plans.

15. High human relation skills – must have the ability to meet and deal effectively with the public. Must possess the ability to communicate with individuals, parents, and professional persons.

16. Be able to understand, relate to, and be compassionate to people with disabilities.

17. Obtain and maintain a valid Iowa chauffeur license.

18. Flexibility in scheduling of hours worked is needed, being available to clientele during business hours Monday through Friday.

19. Must be willing to work with others as a team to accomplish tasks.

20. Demonstrate the ability to work under pressure to meet deadlines.

21. Must be willing to work at least 40 hours per week.

22. Individual "must not have or be a carrier" of a serious infectious or communicable disease, such as but not limited to, incurable, fatal, or debilitating diseases, which cannot be eliminated or reduces by reasonable accommodation. Current example would include, but not be limited to tuberculosis. Determination of the existence of a serious disease is to be made by the proper medical authorities.

23. Must not have been legally convicted of any type of abuse, assault, or bodily injury.

VI. Physical Requirements:

1. Possess the ability to travel between various agency locations.

2. Physical ability to assist with individual to regain their balance, transfer from sitting, standing, or a prone position.

3. Ability to physically assist individuals to ensure their physical safety.

4. Ability to lift up to 55 pounds.