Director of Operations

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Location Description:

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.

Overview:

BASIC FUNCTION:

Seeking qualified, experienced Director of Operations to oversee the operation of a university convening center and BarDAVID, the property's signature restaurant. He/she will provide the strategic leadership required to achieve the fiduciary and quality goals of guests, owners, stakeholders and employees and oversee the day-to-day operation of the center.

The Director of Operations will ensure the effective and efficient operation of all facets while continuously improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards and values of the property owners and Pyramid Global, the managing entity.

• Ensure service and product standards are maintained to the Service Level Agreements of the property owner.
• Decision-making and policy formulation for the F&B and Conference Services divisions.
• Devise and implement programs to increase customer quality and service.
• Develop and implement yearly budget and day forecast.
• Review and maintain guest satisfaction feedback and scores. Follow up on guest comments.
• Maintain effective staffing and cost controls.
• Establish and implement realistic and effective operating and capital budgets and forecasts and compares actual operating results with budgeted projections; facilitates operational profitability through proper anticipation and adjustment of property operations.
• Participates in civic affairs to become familiar with the community.
• Performs all accountabilities in a timely and efficient manner, following established company policies.
• Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
• Reasonable and accommodating tasks as required by your direct supervisor.
• Collaboration with the Culinary Team along with oversight of FOH service.
• Ensure a safe and secure environment for all guests and team members.
• Document, track, and follow up on daily process and protocol procedural flows as required by Management.

MARGINAL FUNCTIONS:

• To serve as M.O.D. as requested.
• To be a member of the Emergency Response Team (ERT).
• Assist in the different departments in whatever capacity needed.
• Respond to any reasonable task assigned by General Manager.

Qualifications:

• Bachelor's Degree or equivalent experience.
• FB/Operations experience with at least three years director experience or 5 years assistant director experience of a Four-Five Diamond conference center, hotel or resort.
• Excellent verbal and written communication skills required.
• Proven supervision of staff, project management, and daily operational process/procedures required.

Compensation Range: The compensation for this position is $100,000.00/Yr. - $110,000.00/Yr. based on qualifications and experience.