Customer Product Repair Mechanic

Role Summary:

The Customer Product Repair Mechanic is responsible for all processes related to disassembly, repair, and assembly of a range of equipment/products including but not limited to rotating equipment, of high energy electric actuators, pumps, small compressors, and decoking equipment. The CPRM will work with team leads to execute work as provided on work instructions, routers, drawings, and checklists. The CPRM independently selects and uses inspection equipment to check dimensions of all critical components during the assembly and repair process and gives a written description of the wear and condition of critical components. This position also ensures all forms and documentation are complete prior to submission of quotation. The CPRM will also be responsible to paint, install all tagging, and prep the equipment prior to shipment to the customer.

Location: Memphis, TN

Work Schedule: Mondays to Thursdays from 6 am to 4:30 pm.

Responsibilities:

• Follow pre-job brief, Return Goods Policies, and checklists prior to DCI and assembly.
• Ability to independently, inspect, repair, and assemble, components and equipment, and accurately complete all required documentation.
• Take pictures of the DCI process as instructed on the DCI checklist; properly clean each component for reuse and write the condition of components on all DCI documentation.
• Interface with service coordinator, production planners, and customer to discuss the condition of all critical components when applicable.
• Follow all routers and assembly procedures.
• Inspect all components for critical fits and run-outs and document each number on the appropriate assembly form.
• Take pictures of the assembly process as instructed on the assembly check list.
• Significant experience with the proper and safe use of various common power and hand tools needed for assembly.
• Utilize torches (and other heat sources) and liquid nitrogen properly and safely in the assembly process.
• Run balance machine to proper balance rotating components and assemblies.
• Conduct low pressure air tests and high-pressure hydrostatic tests.
• Inspect and verify quality of finished and in-process work with precision measurement tools (i.e. micrometers, dial indicators, calipers, etc.).
• Accurately set up and read precision measuring instruments such as micrometers, dial indicators, calipers, and other gauges.
• Ability to work efficiently within fixed time windows for each manufacturing process.
• Communicate clearly to peers and supervisors any related job issues.
• Coordinate and interface with sales, operations, engineers, and customers as necessary.
• Paint when required, tag, and prep equipment prior to shipment to the customer.
• Utilize cranes, lifting devices, and fork trucks.
• Willing to provide input on work process improvement and on developing new tools and hardware as part of on-going Continuous Improvement projects.
• Work safely while helping colleagues work safely and utilizing Stop Work Authority when appropriate.
• Ability to understand work instructions, safety procedures, and company policies.
• Comply with all Flowserve policies and procedures.
• Other duties as assigned.

Requirements:

• HS Diploma / GED and 3-5 years relevant mechanical experience.
• Manual machining experience and quality inspection experience will be highly valued.
• Excellent communication skills both written and verbal.
• Excellent organizational skills, able to problem solve, and prioritize work assignments.
• Prior experience working the fast-paced and unpredictable environment around repair services.
• Able to read and interpret prints, shop drawings, assembly checklists, and other written work instructions.
• Basic computer skills including understanding of Microsoft Office Package
• Ability to prioritize and manage multiple tasks in a fast-paced and changing work environment.
• Attention to detail and process-oriented mindset with results driven background.
• Must be able to stand for long periods of time and lift up to 25 pounds with a full range of hand and upper-body motion to work with tools and parts.
• Must be able to work overtime, weekends, and holidays as the business dictates.

Preferred Experience / Skills:

• Valve automation experience.
• Mechanical assembly experience.
• Demonstrate a desire for personal growth and career development.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-16787

Job Family Group : Operations

Job Family : OP Repair Mechanic

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.