Enterprise Data Collection

Company Overview

Flex Technology Group (FlexTG) is the largest and most respected Managed Print Solutions provider in the nation. For more than 10 years, FlexPrint has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexPrint currently manages clients in all 50 states including Canada and Puerto Rico.

Position Summary

Work Location: This position is remote. However, if the candidate resides within one hour of Mesa, AZ FlexTG office, a hybrid schedule (3 days in-office per week) will apply.

The annual pay range for this role is $67,9260 - $84,907

The Enterprise Data Collection (EDC) Supervisor is responsible for the ongoing implementation, operations, and support of our EDC customer implementations, troubleshooting issues, and ticket management across the Flex Technology Group companies. EDC includes the retrieval of meter readings by phone, email, or travel to customer sites. Bringing new accounts and customer contacts into the automated system and collaborating with other department leaders to ensure the best FlexTG customer experience. Supervises the work of Data Collection Specialists, coach, mentor, assign work and monitor ticket metrics and team progress.

Essential Functions and Responsibilities

• Manages a team of EDC Specialists
• Responsible for the Monitoring and Management of FTG EDC ticket queues and new account onboarding
• Manage efforts to provide ticket metrics analysis, documentation, and implement process improvements with the EDC team.
• Provide technical direction and expertise to enable the delivery of stable, reliable, and highly valuable, solutions for troubleshooting and ticket resolution.
• Works with broader IT team to Implement changes and document process changes as needed.
• Contribute to and reinforce a positive culture of getting things done.
• Collaborate with other department leaders to ensure the best FlexTG customer experience.

Qualifications and Experience

• 1+ years of managing and developing a team preferred
• 1-2 years IT Help Desk experience preferred
• 1-year customer service call center experience preferred
• Intense passion for detailed work and interacting with people
• Ability to communicate technical concepts and procedures to non-technical people
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Intermediate Excel spreadsheet experience including VLOOKUP
• High School Diploma or GED equivalent
• Ability to solve complex problems and make critical decisions regarding the management and direction of the EDC team
• Previous experience working with internal ticketing system preferred (i.e., ServiceNow)

Supervisory Responsibilities

This position will supervise the Data Collection Specialists.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The physical requirements for performing the essential functions of this position require the employee to be able to:

• Sit, stand, kneel, walk and reach
• Be able to lift, push, pull and/or move up to 20 pounds
• Hear well enough to communicate with others
• Read a computer screen and written material
• Write, type and use phone system

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

Good working environment with the absence of disagreeable conditions. The noise level in the work environment is usually moderate.

Benefits

• Medical / Dental / Vision and 401K
• To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills

FlexTG is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.