Client Service Technician

ANALYGENCE is seeking a skilled Client Service Technician to join our team. This is an exciting opportunity to apply your expertise supporting the Air Combat Command's 67th Cyberspace Wing (67 CW), 346th Cyber Test and Evaluation Squadron (346 CTES) at Lackland AFB. The wing provides cyber operations and network warfare capabilities to Air Force and joint task force commands.

In support of this mission, you will be responsible to provide technical support for computer workstations, Voice over Internet Protocol (VoIP) telephones, Video Teleconference (VTC) equipment, and supporting networks. Responsibilities include:

• Provide expertise in Microsoft Windows-based computer network operations, maintaining the usability of the information technology (IT) hardware assets, including VoIP telephones and VTC equipment, ensuring they operate as required by the organization's employees.
• Install, relocate, configure, troubleshoot, scan media, and repair desktop computers, laptops, and printers.
• Load, configure, and troubleshoot software applications.
• Load proper patches to computers identified during information Assurance Vulnerability Management (IAVM) scanning.
• Support Client Service Liaison (CSL) in maintaining physical media control processes.
• Prepare equipment for DRMO disposal, prepare DRMO paperwork as required, validate equipment to ensure it is properly sanitized before final disposition, and support the physical movement of equipment.
• Perform administrative tasks in support of deployment services such as notification to proper authorities of equipment location changes.
• Initial response to trouble tickets within 24 hours, resolve trouble tickets within 72 hours unless impacted by higher priority mission requirements, and close out trouble tickets within 4 hours of resolution.
• Maintain and use separate accounts for access to network resources, another for their level access, and general user and non-privileged levels for routine procedures.
• Report security violations and incidents.

• Maintain applicable levels of certification required by AF and local Communications Squadrons to accomplish CSL tasks.

• Current Top Secret clearance with SCI eligibility.

• Bachelor's degree in a related field and a minimum of 3 years in a client service environment.
• IAT Level II certification is required.
• Experience with Microsoft Windows, Voice over Internet Protocol (VoIP) telephones, and Video Teleconference (VTC) equipment on the Non-Secure Internet Protocol Router Network (NIPRNET), Secret Internet Protocol Router Network (SIPRNET), and Joint Worldwide Intelligence Communications System (JWICS).
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Experience with cybersecurity and privacy principles, cyber threats and vulnerabilities, and specific operational impacts of cybersecurity lapses.
• Knowledge of Test & Evaluation processes for learners and information compromise.
• Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.

Our people-first culture drives mission success.

ANALYGENCE provides leading-edge technology and result-focused solutions that address the infinite variables that affect our clients' goals in the cyberspace, intelligence, and mission support domains.

Born out of diverse backgrounds and forged through government, military and industry experience, our team members are the backbone of our solutions. Our various perspectives advance capabilities and drive successful operations. Through our purpose-driven team culture, the productivity and effectiveness of critical missions are amplified.

Our vision is to continue to build an environment that encourages our people to evolve by applying a foundation of core values to everything we do. We focus on adding value to people so that they can bring value to others, and this culture drives our relentless pursuit of exceptional mission critical results.

ANALYGENCE is a Service-Disabled Veteran-Owned Small Business (SDVOSB) committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decision without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.