Customer Service Claims Support

2 weeks ago

Jacksonville, Florida, United States State Side Strategies Full time $21,000 - $45,000 per year
Position: Entry Level Customer Service Claims Support

Overview: 
We are hiring for a Customer Service Claims Support role. The ideal candidates for this position are recent college graduates or entry level applicants interested in gaining experience in client relations, account management, and communications. Great opportunities for professional development and career growth. No experience required. Over the years, we have hired some of the best auto glass technicians and claims support reps in the state. Their knowledge of the industry, on-the-job experience and strong work ethic have propelled us to the top of the industry and solidified our reputation as the best mobile auto glass replacement company currently serving Florida.

Daily Duties of the Entry Level Claims Support:
  • Perform account management responsibilities - including being the client's main contact, and handling paperwork as well as customer issues
  • Work with national insurance companies to call in each claim, submit the customer information and complete the invoice (paperwork)
  • Provide top-notch customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers
  • Set up appointments for installation and technician team
  • Maintain professionalism in all verbal and written communications
  • Participate in daily meetings and in-office impact sessions
  • Provide leadership to others through example and sharing of knowledge/skill
Requirements of the Entry Level Claims Support:
  • All majors encouraged to apply – No degree requires
  • Excellent student mentality and ability to learn new strategies and business techniques
  • Ability to understand client and business partner needs and challenges and apply creative and logical approach to identify solutions
  • Excellent communication, customer service, and problem-solving skills with the persistence to resolve problems completely
  • Ability to effectively operate with high energy and flexibility in a fast paced, constantly evolving team environment
  • Excellent interpersonal skills including written and oral communication
  • Self-motivated and self-directed

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