Customer Service Representative
1 week ago
Miami Warehouse
Miramar, FL
Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components s to the fire sprinkler industry since 1920.
Are you interested in being part of team atmosphere who plays a crucial role of the fire protection industry's goal of saving lives and reducing property? We have an opportunity for you
Summary
The Customer Service Representative provides effective customer service for all internal and external customers.
Duties and Responsibilities
- Responsible for communicating with customers via phone, email, fax, etc.
- Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
- Processes customer orders, changes, and returns
- Resolves customer complaints by investigating problems, developing solutions, and making recommendations
- Works closely with the Operations Supervisor as directed
- Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
- Provides timely feedback regarding service failures or customer concerns
- Works closely with Sales Representatives on quotes, status of orders etc.
- Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
- Performs other duties as directed
Skills and Competencies
Strong communication and interpersonal skillsOutstanding customer service skillsExcellent time management abilityAbility to handle adversity and conflict with successful outcomesOutstanding attention to detail and accuracyPossesses strong commitment to team environment while working well with othersWorks systematically and logically to resolve problemsUnderstanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and servicesKnowledge of technical details of the company productProficient in computer data entryProficient in Microsoft Office, Microsoft CRM Dynamics, and AS400 SoftwareQualifications
Associates' Degree in Business and/or Related Field2 + years of Customer Service experience in the manufacturing or construction industryWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
Reliable Automatic Sprinkler., Inc. recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
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