Housekeeping Supervisor

JOB SUMMARY

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 16-20 employees effectively.
 

Essential Duties and Responsibilities

• Listen and respond to guest inquiries in a professional manner. Answer questions and offer assistance by providing accurate information on services relating to hotel, casino and the city.

• Supervises Cross Property Housekeeping Hourly staff, assist with interviews, evaluation and progressive discipline action when required.

• Implement and monitor departmental/hotel policies and procedures to ensure quality service.

• Must enforce all OSHA and Safety policies and procedures

• Initiates positive or corrective action when standards are being consistently met or neglected

• Supervise and monitor daily work performance of all hourly Housekeeping staff ensuring the completion of their duties and any other assigned work. Ensure all keys are properly secured at all times.

• Compile departmental work schedules and monitor workload to ensure a proper balance of work.

• Communicate effectively both verbally and in writing to provide clear direction to staff.

• Resolve guest problems efficiently and in a courteous manner.

• Generate, review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs.

• Provide input into both short and long-term goals and assist in implementing specific strategies to achieve the goals.

• Maintain work area in a clean and safe manner.

• Report problems found in operation and any unsafe equipment or unusual situations requiring action.  

• Report all maintenance discrepancies and situations in a timely manner and effectively follows through.

• Ensures all tower public areas are cleaned and well maintained upholding hotel standards.

• Monitors all supplies and amenity levels in assigned areas. 

• Works closely with Managers communicating accurate room status information to the front office staff. 

• Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills. 

• Must be familiar with guestroom cleaning techniques to include industrial carpet and floor care, as well as basic guestroom cleaning.

• Attend all training classes as directed by the company.

• Attend and participate in pre-shift department meetings.

Job Specifications

• Must possess good writing skills and be able to read, write and communicate fluently in English. Excellent verbal communication and customer service skills a must. 

• Must present a neat and professional appearance.

• Work requires flexibility to work various shifts and properties.

• Work prefers Bilingual abilities.

• Knowledge of collective bargaining agreement helpful. 

• 2 Years previous Housekeeping supervisory experience preferred

• Ability to make progress on multiple assignments under time constraints.

• Ability to access and input information using a moderately complex computer system.

• Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from guests, clients or staff.

• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.

• Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials.

• Ability to bend, stoop or kneel, climb, ascend and descent stairs.

• Ability to stand and walk for the duration of a shift.

Working Conditions

Fast paced environment, multiple tasks to be handled under time constraints.  Must be able to lift up to 40lb and handle sensitive situations relating to staff and guest problems, in a timely manner.  Must be flexible and able to work multiple properties as assigned.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.