Senior Patient Access Specialist

POSITION SUMMARY:

 Reporting to the Manager of Patient Access, the Senior Patient Access Specialist – LPN is committed to providing the highest quality of care as identified in the GHS Mission. Responsibilities of this position are to ensure the Patient Access Center provides a seamless coordination of patient care from initial referral contact through the admission process by serving as a resource leader within the Center to support the team and Manager of Patient Access. Acts as the primary in‐office customer service contact in the Patient Access Center via telephone with referrals for patient care from physicians, hospitals, the community, and all other referral sources.

SHIFT: 4x10 hour days 10am - 8pm with rotating weekends, 1 holiday per year.

 EDUCATION AND QUALIFICATIONS:

• Currently licensed in the State of Florida as a Licensed Practical Nurse
• Minimum of three (3) years of nursing experience
• Clinical sales experience a plus
• Bilingual a plus

 ESSENTIAL JOB RESPONSIBILITIES:

• Acts in a professional and responsible manner within and outside the company; contributes a positive image.
• As a senior PAS, helps team adjust to shifting priorities, ambiguity and rapid change; demonstrates flexibility and agility in assignments.
• Receives all incoming referrals and requests supporting documentation to facilitate the referral‐to ‐ admission process; must take leading role with complex referrals to ensure smooth communication and transition of care.
• Is responsible to initiate, update, and complete assigned patient referrals by documenting patient information in electronic medical records. 
• Is responsible for ensuring consents are accurate and completed according to GHS standards, Florida State and Federal Regulations.
• Contacts physicians to request certification for Hospice care.
• Maintains close contact with Admission Nurses and Hospital Nurse Care Coordinators, informing of all new referrals and follows the progress of existing referrals.
• Arranges for DME deliveries as necessary.
• Keeps record of Admission and Referral Logs and update them on a daily basis.
• Gathers and presents to the Manager of Patient Access all Monthly Reports derived from data collected throughout the month in relation to the Patient Access Department.
• Accurately documents referrals not accepted for admission, the reason, and plan for follow up.
• Maintains a professional relationship and serves as a liaison with other disciplines.
• Attends to patient and family complaints/concerns and works diligently to address these issues in an effective, timely fashion.
• Creates and promotes initiatives which will develop and strengthen working relationships with care facility partners. Maintains a pro‐active approach to managing potential issues. Works to enhance communication and takes initiative to ensure problem resolution is performed in a timely and effective Uses persuasiveness and good judgment to formulate win‐win outcomes when possible.
• Educates the community regarding Hospice care, philosophy and concept through a case by case consultation with individuals in the community.
• Possesses the ability to multi‐task and exhibits adaptability and flexibility in maintaining compliance in correlation with GHS standards.
• Ensures all documentation is accurate and is compliant with GHS standards, Florida State and Federal Regulations.
• Ensures professional standards of Hospice nursing practice are maintained.
• Serves as a professional resource with assisting in the mentoring and training of new staff when requested.
• Responsible to ensure all Florida State CE requirements are maintained for valid licensure.
• Other duties as assigned.