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Full-Time Evening Call Specialist

2 weeks ago

Fargo, North Dakota, United States FirstLink Full time


FirstLink is looking for multiple Full-Time Evening Call Specialists. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

This position will work 40 hours/week, Sunday-Thursday or Tuesday-Saturday, and be part of a holiday rotation.

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Are you ready for an exciting opportunity? Apply today



Job Type: Full-time



Salary: $19.00 per hour



Benefits:

  • Employee Assistance Program
  • 100% paid health, dental, and vision insurance (for the employee only)
  • Long-term and short-term disability
  • Life insurance
  • 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

  • Sunday-Thursday OR Tuesday-Saturday
  • 4PM-12AM or 4PM-12:30AM
  • Evening shift
  • Holidays
  • Weekend availability


Required Education and Experience:

  • Must have a high school diploma or GED
  • Must be 18 years of age or older
  • Must be able to read, write, and follow oral or written instructions
  • Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field


Work Location: In person