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Dispatcher -Intake Specialist
3 weeks ago
Rocky Mountain Truck Centers is a fast growing company that has been in business for over twenty years and offers competitive benefits, healthcare and paid time off. We're seeking Dispatchers "Intake Specialist" for our Brighton, CO location.
This is a full time position with the opportunity for overtime.
Training Schedule: Monday-Friday 8am-4pm
Available Shifts:
- Monday-Wednesday (Overnight): 6pm-6am & Thursday: 6pm-12:30am
- Thursday: 12pm-6pm & Friday-Sunday: 6am-6:30pm
Position Objective: The Breakdown Coordinator is the liaison between customers and the field technicians. Create and track the Work Order and dispatch a technician. Assure that all charges related to work orders are posted properly. Assure all work orders are closed on a timely basis. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.
Job Responsibilities
- Answer incoming phone calls, create WOs and dispatch technician in a timely and friendly manner.
- Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)
- Prepare, open, maintain and close repair orders.
- Write up customer's vehicle problems accurately and clearly on repair order.
- Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line.
- Obtain customer signature on WO.
- Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work.
- Explain work and all charges to Customer
- Maintains high customer satisfaction standards
- Maintain follow-up program on service repairs done and additional items found in need of repair.
- Handle customer inquiries in person and on the phone
- Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.
Qualifications
- High school diploma or GED.
- Dispatching / Scheduling Experience a plus
- Proficient in Windows, Office: Word, Excel, Outlook, Website navigation
- Must be able to multi-task
- Must have effective listening and communication skills in order to assist customers professionally in person or by phone.
- Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment
- Must be able to work evenings, overnights, weekends, and holidays
- Must have a minimum of 3 years experience as a dispatcher in a high volume setting.
Job Type: Full-time
Hourly Pay Structure: $ $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Job Type: Full-time
Pay: $ $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Brighton, CO Required)
Ability to Relocate:
- Brighton, CO 80601: Relocate before starting work (Required)
Work Location: In person
