Community Outreach Coordinator

Title:     Community Outreach Coordinator

Department:    HICAP – San Francisco 

FLSA Status:    Non-Exempt

Reports To:    Program Manager

Summary:     Responsible for conducting community education and outreach activities in order to increase Medicare and Health Insurance Counseling and Advocacy Program (HICAP) program awareness throughout the San Francisco County.  

Essential Functions:

1.    Promotes greater awareness of Medicare benefits and HICAP services to Medicare beneficiaries and their families throughout the San Francisco County; develops and implements an outreach work plan in collaboration with program staff. 

2.    Distributes outreach materials; identifies need for additional outreach materials (e.g. brochures, informational pamphlets, press releases, announcements, flyers, posters and signs) and assists with the development of materials in appropriate languages.

3.    Participates in outreach roundtable discussions, relevant workgroups, community partnership committees and training sessions as assigned by the Program Manager; attends various local community meetings and disseminates the information to staff members.

4.    Develops and maintains positive working relationships with other agencies and healthcare providers in the community which coordinate the Area Agency on Aging on Affordable Care Act implementation.

5.    Documents services/activities and updates records in the SHARP/Peerplace System and Google Calendar according to program protocol requirements and the California Department of Aging (CDA) website; submits monthly service reports as assigned by the Program Manager.

6.    Recruits and trains Community Educators from the pool of volunteer counselors who meet the criteria, coordinates public and media event schedules, and provides ongoing training when needed.

7.    Maintains and updates the calendar and information on the HICAP website.

8.    Provides HICAP counselors with technical support as needed.

9.    Assists the Program Manager in ensuring program compliance with its contractual obligations and community relation performance meets required attainments.

10.    Provides HICAP telephone or in-person counseling as needed.

11.    Performs other duties as assigned.

Qualifications:

1.    Bachelor's degree in social service or related field; or college education with at least three years of experience in social services, health care, or elderly and adults with disability community. Experience in special event development and implementation preferred.

2.    Knowledge of Medicare, Medi-Cal, MediGap, managed care and long-term care insurance preferred.   

3.    Must complete HICAP counselor registration within 3 months of employment.

4.    Excellent verbal and written communication and interpersonal skills; and solid experience in group presentations. Bilingual in Cantonese, Spanish, or any Southeast Asian languages preferred. 

5.    Ability to work independently and in a team environment.  

6.    Proficient in MS Office and desktop publishing.

7.    Must be available to work weekends and evenings occasionally.  

8.    Must pass a strength test for physical fitness for the job: able to lift or carry up to 25 lbs, re-testing every two years. 

9.    Must have and maintain a valid CA driver license with a satisfactory driving record.

10.    Must be sensitive to the needs of elderly from diverse minority cultures and LGBTQI communities.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call for special assistance.