Managed Services – Tier II Support

3 days ago

Louisville, Kentucky, United States KiZAN Technologies Full time

Managed Services – Tier II Support

Location: Louisville, KY (ON-SITE) Must work 8am-5pm M-F

Employment Type: Full-Time

Salary (based on experience): $60,000 - $90,000 annually

About KiZAN

We make technology personal

KiZAN is an Industry leading Microsoft Professional Services and Managed Services Provider supporting Regional, National and Global clients. We personalize technology by sparking passion, fueling purpose, and building connections.

Here at KiZAN, we are one team, we support each other and take the initiative to solve problems. We are fully committed to the direction chosen and always support our Mission. Being a part of KiZAN means that we win together, we create an inclusive atmosphere where everyone feels accepted, a sense of purpose, and we embrace collaboration.

Tier II Analysts act as escalation engineers, handling more complex issues that require deeper technical expertise across Microsoft workloads, servers, networking, and virtualization. They bridge Tier I support and Tier III/Project teams while mentoring junior staff.

Key Responsibilities

  • Serve as an escalation point for Tier I Analysts to resolve advanced incidents and service requests.
  • Administer and troubleshoot Microsoft 365 services including Teams, Exchange, SharePoint, and Intune.
  • Support infrastructure systems such as Windows Server, Active Directory, DNS/DHCP, and group policy.
  • Configure, monitor, and troubleshoot network devices (firewalls, switches, Wi-Fi).
  • Perform proactive system health checks, patching, and maintenance activities.
  • Collaborate with vendors and project teams to ensure seamless issue resolution and client satisfaction.
  • Document advanced troubleshooting steps and contribute to the knowledge base.
  • Provide mentorship to Tier I staff to increase service desk efficiency.

Qualifications & Requirements

  • High school diploma required; Bachelor's degree or Technical degree preferred.
  • 3–5 years of IT support or systems administration experience.
  • Advanced knowledge of Microsoft 365 administration and security models.
  • Hands-on experience with virtualization platforms (VMware, Hyper-V) and cloud solutions (Azure).
  • Strong networking fundamentals (TCP/IP, VPNs, routing, and switching).
  • Microsoft certifications (MS-102, AZ-104, or equivalent) strongly preferred.

Benefits

At KiZAN, we believe our people are our greatest asset. We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance:

  • Health Insurance: Medical, dental, and vision coverage to keep you and your family well.
  • 401(k) Retirement Plan: Employer-sponsored plan with company contributions to help you plan for the future.
  • Life & Disability Coverage: Company-paid life insurance, short-term, and long-term disability protection.
  • Paid Time Off: Generous vacation plus, 8 paid holidays and 1 floating holiday, to recharge and spend time on what matters.
  • Professional Development: Opportunities to learn new technologies, certifications, and career growth through Microsoft partnerships.
  • Inclusive Culture: A collaborative environment that values diversity, innovation, and teamwork

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