Guest Safety Officer

GENERAL POSITION SUMMARY:  

To provide a secure work environment for the employees of the Space Needle and to safeguard the assets of the company. 

ESSENTIAL FUNCTIONS:

• Proactively implement the security plan and operations of the Space Needle. 
• Ensure that key and card access controls are followed. 
• Prepare daily log on a daily basis. 
• Back up all databases electronic and hard copy. 
• Provide a strong presence in retail areas, being careful to observe and report shoplifting activities. 
• Rove and patrol the premises to ensure the safety of the Space Needle, its guests and employees. 
• Ensure that the DVR, Cameras and any other security hardware are working properly. 
• Review DVR periodically for potential for potential problems or breeches of security. 
• Maintain a professional demeanor at all times. 
• Provide excellent customer service. 
• Able to work within a team milieu. 
• Complete incident reports and time sheets on a daily basis. 
• Remain current with the literature and trends of the security field. 
• Maintain good relations with Seattle Center Security and Seattle Police Department. 
• Properly investigate any internal theft issues. 
• Be reachable at all times by radio while on duty. 
• Assist Guest Safety and Facilities Manager and departments as needed. 
• Provide assistance to other employees to enhance customer service or assist in emergencies. 
• Operate the fire panel and fire system. 

OTHER RESPONSIBILITIES:

• Cooperate with Seattle Police Department and Seattle Center police. 
• Knowledge of all locations of water shut offs and how to operate them. 
• Assist with disaster preparedness: i.e., earthquakes, fires and other crises. 
• Occasionally walk employees to their cars. 
• Accompany terminated employees to collect their belongings, retrieve company property and if necessary, escort them from the property. 

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Formal self-defense training and/or willingness to learn if required and provided by the employer. 
• Experience with security – civilian or military. 
• Excellent verbal and written communication skills. 
• Ability to prepare clear, detailed and accurately written reports in a timely manner. 
• Ability to operate two-way radio, communications and surveillance system equipment. 
• Ability to operate multi-line telephone systems under busy or stressful situations while multi-tasking.  
• First Aid/CPR Certification or ability/willingness to obtain certification within sixty days of hire. 
• Valid Washington State Driver's License. 
• Excellent customer service skills required. 
• Excellent computer skills including Outlook, Word, Excel and other databases as required. 
• Be able to learn in-house security access card system.  
• Confident, with the ability to defuse hostile situations with verbal de-escalation techniques. 
• Be able to lift 50lbs with the ability to perform physical activities inherent to security patrol duties, such as bending, walking, running, standing, and rapidly ascending or descending stairs in a high-rise structure as needed.  

Full Time, Hourly Position

Hourly Rate: $ $24.32 / hour (Wage of $24.32 based on completing 6 training certifications in your first 180 days of employment)

Benefits include:

• Medical, Dental, Vision, Life, Long Term Disability   
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages 
• Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.     
• Paid Personal Days (10 per year)  
• Paid Time Off of 14 days / year based on working 2080 hours / year 
• Tuition reimbursement of 50%, up to $2500 / year 
• New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan  
• 25% discount for many purchases at the Space Needle (Retail, Food and Beverage, not applied towards alcohol purchases)  
• Charitable Contributions / Matching Gift, up to $200 year  
• $50 / month towards orca card or parking 

The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.