Workday IT Support Analyst

2 weeks ago

Chesapeake, Virginia, United States Tata Consultancy Services Full time $100,000 - $140,000 per year

Job Description

Must Have Technical/Functional Skills

  • 2–6 years of hands-on experience supporting Workday HCM or Financials.
  • Strong understanding of Workday configuration, business processes, and reporting tools.
  • Experience troubleshooting Workday integrations (EIBs, Studio, Core Connectors, or Cloud Connect).
  • Basic knowledge of Workday security administration and user provisioning.
  • Proficiency with Workday Report Writer and calculated fields.
  • Understanding of HR, Payroll, or Financial business processes and data structures.
  • Excellent analytical, documentation, and communication skills.
  • Experience with ticketing systems (e.g., ServiceNow, Jira) and adherence to SLA-based support.

Roles & Responsibilities

  • Serve as the primary point of contact for Workday-related incidents, service requests, and technical inquiries.
  • Diagnose and resolve issues related to Workday configuration, integrations, security roles, reports, and workflows.
  • Monitor and troubleshoot inbound/outbound integrations between Workday and third-party systems (e.g., payroll, benefits, identity management).
  • Maintain and support key Workday modules such as Core HCM, Recruiting, Absence, Benefits, Time Tracking, Payroll, and/or Finance.
  • Configure and update Workday business processes, condition rules, notifications, and calculated fields as required.
  • Create, test, and maintain custom and advanced reports using Workday Report Writer and Prism Analytics.
  • Support Workday bi-annual release cycles by analyzing new features, regression testing, and implementing relevant enhancements.
  • Manage Workday security administration — assign and troubleshoot security roles and access requests.
  • Collaborate with HR and Finance business teams to gather requirements and design functional or technical solutions.
  • Document configurations, data fixes, test cases, and resolutions in line with change management and audit standards.
  • Provide end-user support and deliver Workday training or guidance for key processes.
  • Work with Workday Community and vendor support to track and resolve escalated issues.

TCS Employee Benefits Summary:

  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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Salary Range - $100,000-$140,000 a year

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